Operations Support Specialist

What you will be doing

• Knowledge in operating relevant equipment in all areas of production – TRAC, IRIS, FlowSuite, printing, copying, finishing, basic design packages, quality control, ISE and ability to ensure excellent customer service and to meet customer expectations.
• Ensure smooth Mail Room processes and procedures to ensure customer satisfaction.
• Follow standard procedures for Document Organisation & Finishing at work tables and machines
• Ensure that all relevant paperwork is completed accurately to be able to provide clear information to management or to the customer where required.
• Demonstrate productive work practices and achieve minimum standards of excellence in all work produced, while being deadline driven to ensure customer SLA’s are achieved.
• Strive for customer satisfaction in all work produced, maintaining a professional attitude at all times to ensure excellent customer service.
• Adhere to company standards of behaviour and performance to fulfil all production tasks to ensure an excellent customer service.
• To maintain all equipment in a clean and safe working environment and to ensure the working area is tidy to meet Health and Safety regulations.
• To be flexible within this role and when required to work within other key areas of the business to ensure customer expectations are met.

You will ideally have

• Ability to work within tight deadlines to meet customer requirements
• To work as an individual and work within a team
• Knowledge of products, experience within a document / production environment
• PC Literacy
• Communication skills
• Quality awareness
• Company procedure and policy awareness
• Health and safety awareness

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible

In return for your commitment, you can expect

We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.

In return for your commitment, we can offer you:

• working in line with role requirements
• An
• Excellent package with solid basic, strong bonus and company benefits including: A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme Flexible retirement plan to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more. Company car / car allowance (role-specific), cycle to work scheme
• Opportunity to join a global company