Room Attendant

Room Attendant

The primary responsibility of the Room Attendant is to maintain clean and attractive guest rooms while following company standards and safety / security procedures.

The Room Attendant is responsible for the timely and proper cleaning of guest rooms on a daily basis.

Education & Experience : Experience in a hotel or a related field preferred. High School diploma or equivalent preferred.

Tools & Equipment : Telephone, two-way radios, housekeeping cart, laundry cart, vacuum, broom, window cleaner, furniture polish, all-purpose cleaner, dumpster / trash compactor sponge, mops and buckets, keys, hand vacuum, extension cord, door stopper, laundry chute, elevators, floor care products (i.e., stripper, wax, sealer) carpet extractor, Wet / Dry Vacuum.

Work Environment : Under variable temperature conditions, under variable noise levels, outdoors / indoors, around chemicals, fumes and or odor hazards, around dust and or mite hazards.

Physical Requirements : Long hours sometimes required. Medium work Exerting up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Ability to bend, stretch, twist, stoop or reach with your body and arms repeatedly without difficulty. Ability to stand for long hours and walk long distances without fatigue. Ability to work under variable temperatures and noise levels. Near Vision - The ability to see details at close range.

Mental Requirements : Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Mathematical Reasoning - Must be able to work with and understand basic arithmetic functions. Multi-lingual skills helpful.

Duties & Functions Essential : Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working. Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations. Secure issued keys at all times, report lost or stolen keys immediately. Follow proper SOP on entering and securing guest rooms. Thoroughly clean and re-stock guestrooms to New Castle Standards. Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up. Report all lost and found items to the Housekeeping Supervisor immediately. Keep all hallways, public areas, and closets clean, neat, boomed and vacuumed. Prepare housekeeping cleaning cart for next day's use. Report any maintenance repairs immediately to the Housekeeping Supervisor or Manager. Complete all assigned cleaning duties in designated area. Keep immediate supervisors fully informed of all challenges or matters requiring his / her attention.

Marginal : Assist in Laundry. Participate in all hotel and departmental meetings as requested. Other duties as required.

The Woodcliff Hotel and Spa is an Equal Opportunity Employer and considers applicants for all positions without regard to age, disability, genetic information and / or predisposing genetic characteristics, marital status, national origin, race / color, religion, sex / gender, sexual orientation, military or veteran status, victim of domestic violence status, arrest or conviction record, or any other characteristic protected by applicable laws.