Customer Information System Specialist I - Operati

Customer Information System Specialist I

This is a job in Jackson, Mississippi. The responsibility of this position includes creating and updating records within the Trustmark Customer Information System. The specialist ensures data accuracy by working with front-line department staff and addresses instances where required information is missing. This position will maintain reliable records, support customer service, and ensure compliance with regulations such as BSA, the US Patriot Act, and internal policies.

Duties & Responsibilities :

• Process and index customer documents by preparing, scanning, and verifying digital images, while accurately classifying document types to ensure efficient retrieval.
• Identify invalid work items and return documents to originators with clear communication.
• Review incoming document submissions to perform data entry, validate image quality, and determine appropriate indexing and scrubbing actions, including renaming, merging, or separating pages as needed.
• Store images in accordance with organizational guidelines and troubleshoot software or equipment issues as needed.
• Verify and process address updates, manage status codes, and complete various work items across electronic queues to maintain accurate customer records.
• Cite exceptions for work items when necessary and manage daily tasks or projects to maximize productivity, including cross-training support.
• Support internal associates with CIS-related tasks and inquiries involving miscellaneous accounts and loans.
• Communicate with Branch / Retail associates, IT Information Systems, and other departments to resolve issues efficiently.
• Perform additional duties as assigned.

Requirements and Qualifications :