Commercial Lines CSR

Job Description

Commercial Lines Customer Service Representative (CSR)

Job Summary

Seeking a dedicated and detail-oriented Commercial Lines Customer Service Representative (CSR) to join a dynamic team. The ideal candidate will excel at providing exceptional customer service and support for commercial clients by managing insurance accounts addressing client inquiries and maintaining long-term client relationships. This role is an excellent opportunity for a motivated individual who thrives in a fast-paced collaborative environment and is passionate about delivering solutions to meet client needs.

Responsibilities

• Provide outstanding customer service by addressing inquiries resolving issues and ensuring client satisfaction on all commercial lines accounts.
• Assist with the management of client accounts including policy renewals changes endorsements and cancellations in a timely and accurate manner.
• Collaborate with Account Managers and Producers to prepare quotes proposals and other client-facing documents to support business growth efforts.
• Maintain accurate and organized client records data entry and account-related documentation in compliance with company and industry standards.
• Serve as a key point of contact for commercial clients ensuring their needs are met and fostering strong working relationships.
• Stay informed about industry trends insurance products and any changes to laws or regulations that may impact clients.
• Proactively identify cross-sell opportunities and assist in upselling relevant insurance products to meet client needs.

Qualifications / Requirements

Disclaimer : Please note that this job description may not cover all duties responsibilities or aspects of the role and it is subject to modification at the employers discretion.

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Key Skills

Building Construction,Logistics & Procurement,Account Management,Communication,Client Services,Jboss

Employment Type : Full-Time

Experience : years

Vacancy : 1