Quality Assurance Specialist

A company is looking for a Quality Assurance Specialist - Remote US.

Key Responsibilities

Conduct routine evaluations of calls, emails, chats, transactions, and documentation for quality and regulatory compliance

Utilize automation tools and standardized procedures to support QA workflows

Facilitate knowledge sharing with operational leaders by presenting insights and recommendations

Required Qualifications

Bachelor's degree or equivalent combination of education and relevant experience

3+ years of quality assurance or contact center operational experience

Proficiency with Microsoft Office and quality or contact center platforms

Demonstrated ability to support or implement process improvements and quality initiatives

Strong analytical and organizational skills with the ability to work independently and collaboratively