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Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team MemberJeff Cain - State Farm Agent • Frisco, TX, US
Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Jeff Cain - State Farm Agent • Frisco, TX, US
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Job Description

Job Description

Benefits :

  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY :

Our agency opened in 2006 and currently has a small, dedicated team. I started my career with State Farm in operations its the only company Ive ever worked for, and over the years, its become a place where Ive built a career rooted in service, trust, and relationships.

Im a proud graduate of University of Louisiana, Ive been married for 25 years and have three kids. Family comes first for me, and I bring that same commitment to my team creating an environment where people are supported not just as employees, but as individuals.

Outside of the office, Ive coached soccer for 17 years, volunteered at my kids schools, and served as Top Dog in the Watch D.O.G.S. program. Im also very active in my church and love giving back to the community.

We offer flexibility and reimburse licensing costs to help team members succeed. Our culture is built on teamwork, trust, and excellence. I look for customer-focused, goal-oriented individuals who are relentless not ruthless in achieving their goals. My leadership philosophy is simple : If you give me all youve got, Ill give you all Ive got.

We work hard, we play hard, and we make a real difference in the lives of our customers and each other. If that resonates with you, youll fit right in here.

ROLE DESCRIPTION :

As a Customer Service Representative - State Farm Agent Team Member with Jeff Cain - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.

    • QUALIFICATIONS :

  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
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