ServiceNow Developer

Job Description

ServiceNow Developer / Engineer (CMDB Focus)

Location : Hybrid – Chandler, AZ (Greater Phoenix area) Type : Full-time

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Phoenix is more than just sunshine and cacti—it’s a booming tech hub with a vibrant lifestyle, affordable living, and incredible outdoor adventure at your doorstep. Enjoy year-round hiking, world-class dining, and a welcoming community, all while being part of one of the fastest-growing metro areas in the country. Whether you’re looking for career growth, a collaborative culture, or work-life balance, Phoenix is the place to build your future.

This is an outstanding opportunity for a mid to senior-level ServiceNow professional seeking a hybrid work environment and the chance to make a direct impact on enterprise projects.

About the Role

Join our rapidly expanding ServiceNow practice as a ServiceNow Developer / Engineer focusing on Configuration Management Database (CMDB) solutions. You’ll design, configure, and enhance CMDB-related solutions to improve data accuracy, automate discovery, and strengthen ITSM, ITOM, and Asset Management capabilities. Collaborate with architects, business analysts, and cross-functional teams to deliver tailored ServiceNow solutions that align with business goals and best practices.

Key Responsibilities

Design, develop, and implement ServiceNow solutions with a focus on CMDB, Discovery, and Service Mapping

Integrate CMDB with ITSM, ITOM, and Asset Management modules

Configure identification / reconciliation rules, CI classes, and relationship models

Develop and maintain automation scripts using JavaScript, Flow Designer, and Orchestration tools

Conduct data analysis, reconciliation, and CMDB audits

Collaborate with stakeholders to define requirements and deliver technical solutions

Troubleshoot and resolve CMDB data, integration, and performance issues

Contribute to platform upgrades, patching, and process improvement

Participate in Agile delivery : sprint planning, demos, retrospectives

Requirements

Required Skills & Experience

3+ years of ServiceNow development / engineering experience

Strong knowledge of CMDB structure, CI relationships, and Discovery patterns

Proficiency with JavaScript, Glide APIs, Flow Designer, and platform configuration

Experience with ServiceNow modules (ITSM, ITOM, ITAM, or SAM)

Knowledge of Discovery, MID Server configuration, and integration protocols (REST / SOAP, JDBC)

Benefits

Why Join Us?

Fast-growing ServiceNow Partner environment

Direct collaboration with architects and delivery leads on enterprise projects

Innovative, learning-focused culture

Competitive salary, benefits, and advancement opportunities

If you’re ready to take your ServiceNow career to the next level in a thriving Phoenix-based team, apply today!

Requirements

Must-Have Qualifications - 10+ years in sales operations or sales leadership, preferably in SaaS - 10+ years’ experience with direct and channel partner sales in SaaS environments - Proven track record of leading direct SaaS sales organizations with measurable revenue and delivery growth - Deep expertise in SaaS sales operations, forecasting, pipeline analysis, and enablement - Strong financial and business acumen; ability to model, analyze, and communicate complex data - Hands-on experience with CRM systems (Salesforce strongly preferred) - Highly analytical; experience with Power BI or Tableau - Experience selling into industries such as Government, Insurance, Education, and Financial Services - Experience with sales operations frameworks and process optimization - Exceptional leadership, communication, and executive-level presentation skills Nice-to-Have Qualifications - Direct sales experience - Experience in SaaS industry (preferred) - Experience working with or selling to large, big tech SaaS companies (e.g., Microsoft, DocuSign, etc.) Preferred Industry Background Required Skills & Experience 3+ years of ServiceNow development / engineering experience Strong knowledge of CMDB structure, CI relationships, and Discovery patterns Proficiency with JavaScript, Glide APIs, Flow Designer, and platform configuration Experience with ServiceNow modules (ITSM, ITOM, ITAM, or SAM) Knowledge of Discovery, MID Server configuration, and integration protocols (REST / SOAP, JDBC)