Service Director

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!  Voted Glassdoor's Employee Choice Awards -  Best Places to Work,  This is R / A !

Job Summary

We are seeking an experienced and refined   Service Director   to join the leadership team at Marcel, the new cultural destination from Roman and Williams in partnership with Sotheby’s, located in the iconic Breuer building on Madison Avenue. Marcel is more than a restaurant; it is a multi-faceted experience with multiple outlets. Together, these outlets form a destination where hospitality, cuisine, design, and art converge.

The Service Director will oversee all aspects of front-of-house service, ensuring that every guest interaction reflects the precision, warmth, and artistry that define Marcel. This role requires a leader with a deep understanding of luxury service standards, a passion for old-school hospitality, and the ability to inspire a team to deliver elevated experiences across multiple outlets.

What you’ll do :

• Lead, train, and inspire the service team across all outlets, ensuring seamless coordination and consistency
• Oversee all aspects of service delivery, from pre-shift preparation through post-service review, maintaining exacting standards at every touchpoint
• Partner with the General Manager, Executive Chef, and Beverage Director to align culinary and service experiences
• Refine and enforce all service standards, steps of service, and guest engagement protocols, ensuring each moment reflects Marcel’s refined hospitality
• Manage recruitment, onboarding, and development for all FOH staff, fostering a culture of excellence, respect, and continuous learning
• Maintain strong guest relationships, anticipating needs, personalizing experiences, and ensuring loyalty through attentiveness and grace
• Oversee scheduling, floor coverage, and labor management in alignment with operational and financial goals
• Collaborate with the events team to ensure flawless execution of private, semi-private, and hosted experiences
• Uphold all safety, sanitation, and compliance standards for FOH operations

What we’re looking for :

This is a rare opportunity to join one of New York’s most anticipated openings and define the guest experience for a destination that embodies art, culture, design, and hospitality at their highest levels. As Service Director, you will set the tone for service excellence—ensuring that every detail, gesture, and interaction reflects the soul of Marcel.

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

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Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Restaurant Associates are offered many fantastic benefits.

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.  For positions in Washington State, Maryland, or to be performed Remotely,   click here   or copy / paste the link below for paid time off benefits information.

https : / / www.compass-usa.com / wp-content / uploads / 2023 / 08 / 2023_WageTransparency_RA.pdf

Req ID :    1488509

Restaurant Associates

Michael Abbey

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