Admissions Advisor

JOB SUMMARY AND OBJECTIVE

The Admissions Advisor will provide information to potential students and their families about the admissions process, the admission requirements, the available programs of study, and the school and its facilities and resources. The Admissions Advisor is responsible to schedule both in-person and virtual meetings to facilitate tours of the school facility. He or she assists with organizing and participates in recruitment events, such as the National Open House and high school career fairs. He or she is responsible for developing and delivering enrollment and financial aid training via virtual and/or on-site, in-person events to support ongoing training efforts. A successful candidate will have strong communication and presentation skills to ensure that prior to a prospective student’s commitment to enroll, the prospective student fully understands the requirements for admission, realizes the program expectations, and has complete and accurate information about available resources.

He or she must also have an unwavering commitment to providing exceptional customer service, following the law, and abiding by diversity, equity, and inclusion policies.

ESSENTIAL FUNCTIONS

• Conducts and leads tours for prospective students and their families
• Understands and follows all policies and procedures Understands and follows the lead management workflow and admissions process
• Knows and understands the school’s educational programs
• Provides prospective students and their families with appropriate, accurate, timely, and clear information
• Attends daily and weekly Team Huddle, Town Hall, and staff trainings
• Conducts professional development training for current students
• Updates and manages the lead database in the CRM
• Follows up with prospective students via phone, text, and email
• Follows communication procedures, guidelines, and policies
• Works with teams to promote best practices
• Performs other duties as assigned

BEHAVIORS AND COMPETENCIES

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Ability to develop and deliver presentations
• Ability to communicate effectively, both orally and in writing
• Knowledge of programs/services available to the students
• Knowledge of customer service standards and procedures
• Knowledge of community outreach practices
• Ability to process computer data and to format and generate reports
• Knowledge of student recruitment and retention issues
• Ability to interpret, adapt, and apply guidelines and procedures
• Ability to investigate and analyze information and draw conclusions
• Ability to work effectively with diverse populations
• Ability to evaluate student transcripts and/or records
• Is a self-starter and can work independently

EDUCATION/EXPERIENCE

• ​​​​​​Two+ years of experience in customer service, training, or advisory roles or sufficient transferable experience to demonstrate practical equivalence
• Associate’s degree required
• Bachelor’s degree preferred

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands—While performing the duties of thisjob, the employee is required to walk,stand, and move about while communicating orally and operating technology for extended periods of time in the classroom, at promotional events, or while assisting students. While performing administrative tasks, the employee will walk and move to access file cabinets, office machinery, or attend functions outside of their personal work area;sit and remain in a stationary position for long periods of time; reach,stretch and use hands, fingers, and arms to perform work, operate computers, office machinery, or handle small objects; and regularly lift and move up to 30 pounds. The employee may occasionally be required to balance,stoop, kneel, and crawl under desks or in confined spaces. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, the ability to look at the computer screen for extended periods of time, and the ability to adjust focus. The employee must be able to communicate clearly and exchange accurate information through speaking, hearing, and applying discernment.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

Paul Mitchell the School North Haven provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

DISCLAIMER

​​​​​​The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.

I understand the job summary and objective, the essential functions, the behaviors and competencies, and the physical demands of this job title.

Paul Mitchell the School North Haven reserves the right to make changes in content or application of the job description as it deems appropriate, and these changes may be implemented even if they have not been communicated, reprinted, or substituted in this job description. Neither this job description, nor any other company communication or practice, creates an employment contract. Possession of this job description does not imply nor prove the existence of an employment contract.