Captain

About Crenn Dining Group

At Crenn, we are guided by our values of humanity, sustainability, artistry and equity. We create culinary experiences that challenge convention with a planet first mindset. Seeking to keep these values at the forefront of everything we do, we are committed to inclusion at all stages in our operation, from the purveyors we work with to the team we hire. We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Pay Range : $24 - $29 / hours plus tips

Benefits :   Competitive PTO

401K with generous company match

Heath / Dental / Vision insurance

Dining Discounts

Wellness / Education / Uniform Benefits

Employee Assistance Program (EAP)

Team Trips to Blue Belle Farm

Main Roles

The Service Captain ensures that guests have a pleasant and memorable dining experience. The Captain is the primary point of contact for guests throughout their experience. They will introduce the concept of the restaurant, reconfirm all allergies and help guests with food restrictions navigate the menu. The Captain is the liaison between the culinary team and Server Assistants. They must coordinate with the kitchen and ensure that tables are properly marked in accordance with the menu. During the dining experience the Captain will interact with guests and answer any questions about the menu, wine, or concept. The Captain promptly and respectfully presents checks and graciously thanks the guests for their attendance.

Qualities and Skills Required :

• Strong food and wine knowledge
• 2-5 years of experience in hospitality or customer service
• 1 or more years of luxury or Michelin experience
• Strong and efficient communication skills to efficiently communicate with BOH / FOH
• A sociable, open, attentive and positive personality with the ability to maintain composure
• Demonstrated ability lead a small team
• Safely and effectively transport food or beverages to a table of three in a single trip
• Safely and effectively use and operate all necessary tools and equipment
• Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
• Ability to multitask calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and / or lift up to 25 pounds, and occasionally move and / or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Responsibilities :

Communicate with the kitchen regarding any menu questions, the length of wait and product availability .

Present accurate  final bill to guest and process payment .