Customer Service Agent

Role Summary

The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.

Key Duties

• Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.

• Sell tickets and ensure cabin accommodations.

• Perform computer, iPad and paperwork tasks.

• Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.

• Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).

• Process and secure passenger luggage.

• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

Additional Details

Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they’re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).

Day in the Life

To tell you more about the role, challenges, and rewards of being an Alaska Customer Service Agent here are some of our incredible Alaska employees. Click the play button on the video below to get started.

If you are unable to view the video, click thislink.

Job-Specific Experience, Education & Skills

Required

• 6 months of customer service or community service experience.

• Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).

• Typing speed of at least 25 WPM.

• Ability to consistently lift 50 lbs.

• Must be able to push/pull 50 lbs.

• Must be able to bend, stoop, squat, reach and grasp.

• Flexibility to work varied shifts (e.g., weekends, holidays).

• Ability to participate in paid training.

• Ability to learn and operate a computerized reservation system.

• Ability to adapt to performing work according to set procedures.

• Ability to anticipate needs of others in a fast-paced environment.

• Ability to communicate in English.

• High school diploma or equivalent.

• Minimum age of 18.

• Must be authorized to work in the U.S.

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review theSIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate

USD $19.98/Hr.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air

• Comprehensive well-being programs including medical, dental and vision benefits

• Generous 401k match program

• Quarterly and annual bonus plans

• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.