Electronics Technician IV (TS/SCI Required)

Job Summary:

Akima Global Technology is looking for an Electronics Technician IV to work at Wright Patterson AFB, Ohio. To join our team of outstanding professionals, apply today!

Responsibilities

Job Responsibilities:

• Provides DLADS and Factory support during core business hours.

• Provides Level II Service Desk support.

• Provides support to resolve service requests tickets for new installation or desktop configurations within defined service level expectations.

• Executes up to 350 desktop computer recapitalizations/month as needed to include imaging and the removal/disposition of old computer.

• Works closely with Hardware Technician (Desktop) support, Equipment Control Office (ECO), NASIC Property Custodians (NPC), and Logistics to schedule equipment pickup.

• Adheres to NASIC Policies and procedures regarding proper handling of accountable equipment.

• Receives, sanitizes, and prepares IT equipment for pickup; an estimated 375 pieces of IT equipment per month. IT equipment includes, but not limited to, desktops, laptops, mobile phones, servers, peripherals, printers, scanners, and multi-function devices.

• Provides support for single function printers, multifunction printers, plotters, 3D printers, and flatbed scanners during the core work hours and on-call support for non-core hours as approved by the COR.

• Provides Level II CFP support for all printers.

• Be required to replace or install approximately up to 50 new printers per year.

• Diagnoses and resolves printer/scanner/MFG requests/problems in a customer service oriented, team environment.

• Resolves all printer trouble tickets within defined service level expectations.

• Equipment to be installed and maintained includes Lexmark and HP printers and multi-function devices. Image desktop computers to include but not limited to Dell and HP models as well as various Mobile Devices such as laptops.

• Equipment to be installed and maintained includes but is not limited to Dell and HP, Windows/Linux desktop computers (to include other AFWAY desktops and workstations), and various Linux workstations (to include Red Hat Enterprise Linux).

• Maintains supply of hardware and peripherals for break fix and warranty trouble tickets.

• Completes the sanitization and disposition forms.

• Performs as alternate NPC (or primary NPC) to handle the transfer of equipment if the Government NPC is not available, adhering to NASIC policies and procedures for all equipment transactions.

• Utilizes the NASIC trouble ticket tracking system (currently Microsoft System Center Service Manager with plans to migrate to ServiceNow) to track all requests for installation and disposition services.

• Provides warranty support for printers, laptops, and desktops.

• Coordinates corrective action required by outside/parent agencies as required.

• Resolves assigned tickets using Standard Operating Procedures (SOP’s).

• Adheres to and follow all safety guidelines to include use, storage, and proper maintenance of all tools.

• Uses existing processes and tools to sanitize and prepare multiple types of equipment for pickup.

• Image/Install/maintain/repair/remove workstations and peripherals.

• Provides computer inventory and accountability support in accordance with customer prescribed practices with minimal supervision.

• Maintains a list of tools and toolboxes associated with this functional area.

• Works NASIC incident and service requests received and use best OEM practices to troubleshoots and repairs defective devices.

• Installs and moves workstations and peripherals in accordance with NASIC guidelines.

• Maintains a stock of at least 8 systems per network per day for break fix utilization.

• Maintains inventory of needed equipment to include hard drives, printers, toner etc.

• Receives, tests, and returns to Governmental bench stock all vendor repairs and warranty items.

• Ensures replacement computers are operational upon installation to the customer including all software.

• Communicates with the customer to ensure they retain all functionality upon receiving a new computer or printer.

• Provides monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month.

Qualifications

Minimum Qualifications:

• Possess & maintain Information Assurance Technical (IAT) Level II certification as required by Air Force Manual (AFMAN) 17-1303, Department of Defense (DoD) Directive 8140.01, and DoD 8570.01-M.

• Active TS/SCI.

Job: Information Technology

Travel: None

Organization: AGT - Akima Global Technology

Clearance: TS/SCI

Work Type: On-Site

Remote: No

ReqID: 2024-11983