NetSuite Coordinator / NetSuite Support Specialist

We are seeking a NetSuite Specialist to manage our daily ERP operations and act as our primary internal point of contact. You will focus on business process improvements, user support & training, and reporting. While you will work with an external technical consultant for complex Suite Scripts, you must have a deep understanding of NetSuite's functional capabilities.

Essential Functions:

• User Management: Serve as support for Goodfellow Corporation's internal users; technical support & troubleshooting, training, and managing roles & permissions.
• Configuration & Customization: Build and maintain saved searches, reports, custom fields, and standard workflows.
• Business Process Lead: Work with Project Manager to facilitate business process discussions, and assist with new developments, including customized upgrades and third-party applications (e.g. RF-Smart and Field Service Management)
• Consultant Liaison: Translate internal business requirements into functional specifications for our external developer. Oversee the testing/QA of their scripts.
• Data and Policy Integrity: Ensure compliance with company policies and applicable regulations. Also perform regular data audits and manage imports/exports via CSV tool.

Competencies:

• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and deadlines effectively.
• Strong attention to detail and organizational skills.
• Ability to work both independently and collaboratively within a team environment.
• Adaptability to changing business needs and system enhancements.

Qualifications:

• Ability to create complex Saved Searches and Reports is a must.
• Hands-on experience with NetSuite process flows and daily procedures.
• Experience managing third-party NetSuite integrations.
• Experience managing 3rd party consultants or developers is preferred.
• Strong IT and accounting knowledge with practical application in ERP systems.
• NetSuite Administrator Certification is a plus.

Supervisory Responsibilities

• This position does not have direct supervisory responsibilities but will provide guidance and training to system users.
• Will be the liaison between the NetSuite consultants and internal departments.

Work Environment

• This job operates in a professional office environment with standard office equipment such as computers, phones, and printers.

Physical Demands

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to lift or move objects up to 15 pounds.

Travel Required

• Occasional travel may be required for training, conferences, or company meetings.

Additional Eligibility Requirements

• Authorized to work in the U.S.
• Goodfellow Corporation participates in E-Verify.

Work authorization/security clearance requirements

Affirmative Action/EEO Statement Goodfellow Corporation is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, national origin, age, disability, or any other protected status under applicable laws.

Other Duties

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties, responsibilities, and activities may change at any time with or without notice to meet business needs and ensure compliance with applicable laws, including Utah labor regulations.