Housing Services Program Manager

Housing Services Program Manager

Salary Range : $111,168 - $172,310

The expected pay range is based on many factors, such as experience, education, and the market. The range is subject to change.

FLSA Status : Exempt

Department : Health Services

Reports To : Manager, Social Determinants of Health

GENERAL DESCRIPTION OF POSITION

The Housing Services Program Manager is responsible for development, implementation and ongoing management of an integrated homeless and housing strategy for SCFHP's membership. This includes managing housing and homelessness initiatives, programs and special projects, coordination of housing strategies with SCFHP's Community Supports and SDOH goals and working collectively with internal and external housing / homeless service providers and advocacy groups.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below.

Create and lead both new and ongoing housing initiatives and programs by providing direction for project framing, work plan development, business case analysis, user-testing, implementation, and outcome measurement.

Develop and execute program work plans including engagement of internal departments, vendors, providers or consultants, and convening and facilitation of meetings, supporting and validating reporting data and ongoing monitoring and oversight of all program activities within specific timeframes.

Manage day to day operations for housing strategy activities including workflow, assignments, turn-around-times and follow up, referral and assistance process for member-facing departments to respond to requests from the Member, internal and / or external sources and integration with Community Supports.

Monitor and ensure workflows, ongoing programs and projects are in compliance with CMS, DHCS, DMHC and NCQA regulations and guidelines at all times.

Serves as subject matter expert and SCFHP liaison for engagement with Santa Clara County Coordinated Entry System, Continuum of Care (CoC) Board and membership, Street Medicine Team and other stakeholders engaged in developing and implementing the County's Plan to End Homelessness and housing related initiatives.

Oversee SCFHP staff utilization of Homelessness Management Information System (HMIS) including staff training, compliance with HMIS access and coordination with case management and IT teams.

Provide education on housing related ICD-10 codes, screening and identification process for network providers and delegates.

Oversee development, approval and monitoring of vendor agreements, MOUs or provider contracts with housing services providers, consultants and other vendors including budgets and tracking of invoices, payments or claims.

Develop and implement initial and ongoing training on eligibility and access for housing programs and services for new and existing Health Services staff, health and community-based network providers and delegates in accordance with organizational business requirements, and policies and procedures.

Oversee process for housing services data analytics and the completion and timely, accurate submission of reports and regulatory requirements including interface with IT, internal departments, housing provider network and the presentation of housing data via dashboard. This includes providing input and feedback on housing status screening tools, and identification of members at risk of housing insecurity.

Monitor and collaborate with management on SCFHP policies and procedures and workflows to ensure successful and compliant housing services integration and operations.

Identify, research, and resolve program issues and escalate critical issues, problems, and delays to management.

Provide regular feedback to management on status and outcome of assignments, workflows and training activities with recommendations for operational improvements.

Oversee process for developing, updating and sharing an inventory of relevant housing programs, services and community initiatives and activities that support housing needs of SCFHP members.

Participate in meetings and conference calls with regulatory agencies (i.e. Federal, State and County), NCQA, SCFHP management, delegates and vendors to obtain and capture requirements and timelines and to share best practices and experience.

Perform other related duties as required or assigned.

REQUIREMENTS - Required (R) Desired (D)

The requirements listed below are representative of the knowledge, skill, and / or ability required or desired.

Bachelor's Degree in Healthcare, public administration, Business, social work or related field, or equivalent experience, training, or coursework. (R)

Minimum three years of experience in health, social service and / or Medi-Cal managed care setting with responsibility for program operations. (R)

Experience in developing housing / homeless policy at a local, state or federal level, and assisting special populations (seniors, people with disabilities, physical or behavioral health conditions) to secure affordable housing or homeless services through public programs. (R)

Ability to leverage knowledge and experience of affordable housing programs for identified populations at a local, state and federal level to identify and develop housing programs. (R)

Program management experience. (D)

Ability to assess training needs and methods, develop training materials and conduct trainings using a variety of techniques based on the audience. (R)

Ability to direct and manage cross-functional, multi-departmental projects to completion with minimum supervision (R)

Ability to understand, interpret, and apply applicable rules and regulations, and establish and evaluate priorities. (R)

Advanced working knowledge and proficient with Microsoft Suite applications, and the ability to operate all applicable software. (R)

Ability to use a keyboard with moderate speed and a high level of accuracy. (R)

Excellent oral and written communication skills, including the ability to express oneself clearly and concisely when providing service to SCFHP internal departments and outside entities over the telephone, in person or in writing. (R)

Ability to effectively facilitate meetings and deliver information / presentations to management, regulators, and staff (R).

Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes. (R)

Ability to take initiative and exercise good judgment when making decisions within the scope of the position. (R)

Ability to maintain confidentiality. (R)

Ability to comply with all SCFHP policies and procedures. (R)

Ability to perform the job safely with respect to others, to property, and to individual safety. (R)

Maintenance of a valid California driver's license and acceptable driving record, in order to drive to and from offsite meetings or events; or ability to use other means of transportation to attend offsite meetings or event. (R)

Experience with SQL development language and / or Tableau. (D)

WORKING CONDITIONS

Generally, duties are primarily performed in an office environment while sitting or standing at a desk. Incumbents are subject to regular contact with co-workers, managers, external partners, and vendors, in person, by telephone, and via work-related electronic communications.

PHYSICAL REQUIREMENTS

Incumbents must be able to perform the essential functions of this job, with or without reasonable accommodation :

Mobility Requirements : regular bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time; (R)

Lifting Requirements : regularly lift and carry files, notebooks, and office supplies that may weigh up to 5 pounds; (R)

Visual Requirements : ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less; (R)

Dexterity Requirements : regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard); writing (note-taking); ability to operate a computer keyboard and other office equipment (R)

Hearing / Talking Requirements : ability to hear normal speech, hear and talk to exchange information in person and on telephone; (R)

Reasoning Requirements : ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person, by telephone, and electronically, throughout a typical workday; attention to detail. (R)

ENVIRONMENTAL CONDITIONS

General office conditions. May be exposed to moderate noise levels.

EOE

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