Community Manager

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Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success, which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The Community Manager will oversee all business operations at one of our apartment communities. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player.

Responsibilities

Lead property staff, conduct candidate interviews, oversee onboarding, train, approve timesheets, and conduct quarterly discussions and annual assessments in accordance with Company policies, values, and standards.

Drive team to achieve performance indicators, offer feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.

Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs.

Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity.

Assist in budget preparation and ensure adherence to approved budgets.

Complete month-end and year-end financial reporting and provide monthly budget variance reporting within + / - 10% per line item.

Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues.

Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards.

Provide excellent customer service while maintaining the highest standards for resident service.

Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals.

Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.

Manage the client / owner relationship by meeting with owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship.

Education and Experience

Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience.

3+ years of related multi-family property management experience.

Strong leadership and management skills.

Team player, professional, and effective communication skills.

Proficient in Microsoft Office Suite and property management software.

A current, valid Driver's License is required.

Qualifications

Physical Requirements

May be required to sit for extended periods of time while working at a desk.

May be required to climb stairs.

Must be able to read documents, computer screens, and data.

Must be able to hear and understand verbal communications in person and over the phone or computer.

May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds.

Must be able to operate a computer, keyboard, mouse, and other office equipment.

Work Environment

This role is based on site, primarily in an office setting but may occasionally require spending time outdoors with exposure to the elements.

The office is an open setting which may include bright lights, constant noises, and distractions.

Benefits

Weekly pay for all associates working onsite at an apartment community.

Comprehensive healthcare coverage available for all full-time, regular associates.

Employer-paid employee assistance, mental health, and wellness programs.

Ancillary benefits including critical illness, hospital indemnity, and accident insurance.

401(k) with robust company match.

Opportunities for professional development, career growth, and role-based learning plans.

Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG).

Paid time off plus floating holidays and volunteer days.

Discounted perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts).

Legal and EEO

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. RPM Living is an Equal Opportunity Employer.

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