Surgery Scheduler - ENT- Hybrid

Are you an experienced healthcare scheduler who knows your way around EPIC and thrives in a fast-paced clinic environment? A leading children's hospital is seeking a Scheduling Coordinator to support a busy Pediatric Otolaryngology (ENT) team during a maternity leave coverage. In this role, you'll coordinate patient scheduling, manage EPIC workflows, communicate with families, and help ensure providers and patients stay on track for upcoming procedures and appointments. If you enjoy staying organized, solving scheduling challenges, and working with a collaborative pediatric care team, this is a great opportunity to make an impact. Apply today!

• Pay: $30.00-$32.00 per hour
• Shift Days: Monday-Friday
• Shift Times: 8:00am-4:30pm
• Schedule: Hybrid; Approx. 2 days onsite in Palo Alto/ 3 days remote (days TBD)
• Duration: 3 months Contract initially; potential for extension
• Start Date: Mid-March
• Department: Surgery Schedulers - Pediatric Otolaryngology (ENT)
• Location: Palo Alto, California

• Potential for Extension
• Hybrid Work Opportunity
• Great working location
• Health insurance
• Refer-a-friend bonus
• Weekly payroll
• 24-hour accessibility
• Personalized service

• High School Diploma or GED equivalent
• Experience scheduling patients in a healthcare clinic or specialty practice
• Current or recent experience using EPIC for scheduling and patient coordination
• Knowledge of insurance verification and prior authorization processes
• Understanding of medical terminology and healthcare scheduling workflows
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment
• Strong communication and customer service skills when working with patients and families
• Reliable attendance and a strong track record of dependability

• Previous surgery scheduling experience
• Experience scheduling in ENT or specialty surgical clinics
• Previous experience working in pediatrics or a children's hospital setting
• Experience coordinating with multiple providers, departments, or external facilities
• Previous experience working within LPCH or Stanford Health Care systems

• Coordinate patient scheduling activities for the pediatric ENT department, supporting surgical and clinic scheduling needs.
• Manage EPIC scheduling workflows, including appointment scheduling, updates, and in-basket messaging.
• Coordinate required pre-procedure services such as imaging, labs, or pre-admission testing when applicable.
• Verify insurance coverage and assist with tracking prior authorizations when required.
• Ensure accurate patient information, scheduling details, and documentation are maintained in EPIC.
• Communicate appointment details, instructions, and preparation guidelines clearly to patients and families.
• Collaborate with providers, nursing staff, and administrative teams to ensure smooth scheduling coordination.
• Assist with resolving scheduling conflicts, cancelations, or urgent requests while maintaining efficient clinic flow.
• Serve as a liaison between patients, providers, and internal departments to support continuity of care.
• Maintain organized scheduling workflows while adapting to shifting priorities in a high-volume pediatric specialty clinic.

Power Personnel has been working with healthcare professionals like you since 1994. We are the experts in healthcare staffing in Northern California. That's why so many hospitals, clinics and healthcare facilities rely on us for filling critical positions. If you want competitive pay, excellent working conditions and a team that supports you, we can help!