Customer Success Coordinator

A company is looking for a Customer Success Coordinator (Temporary).

Key Responsibilities

Act as the primary relationship owner for customer migrations to a new platform, ensuring successful transitions

Conduct discovery calls and collaborate with customers to develop optimal migration timelines and requirements

Maintain accurate records and provide regular updates on migration progress using project management tools

Required Qualifications

2+ years of experience in Customer Success, Account Management, or Project Management, preferably in a SaaS environment

Demonstrated success managing complex, multi-stakeholder projects with tight deadlines

Strong understanding of the youth sports ecosystem and seasonal operating cycles

Proficiency with Salesforce and at least one project management tool (e.g., Asana, Trello, Jira)

Ability to balance multiple migrations simultaneously while maintaining quality and accuracy