Commercial Lines Customer Service Representative

Commercial Lines Csr Position At King Insurance

The Commercial Lines CSR position we have open at King Insurance is responsible for updating and maintaining current account information on commercial applications. Top qualities we are looking for include excellent phone skills, ability to input data accurately on Accord forms with AMS 360, as well as professionalism through daily interaction with customers, insurance carriers, and fellow employees. Benefits / perks include competitive pay for either full or part time employment, professional development, and job stability in a growing industry.

Responsibilities

• Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation.
• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
• Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
• Set appointments and / or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and / or cancel accounts, take payments, and provide requested documentation.
• Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
• Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
• Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

Qualifications

Flexible work from home options available.

Compensation : $450.00 per year