Bilingual Consumer Relations

About this Position

At

Henkel, you’ll be part of an organization that’s shaping the future through

innovation, sustainability and collaboration. With our trusted brands like

Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge

technologies, you’ll have countless opportunities to explore new paths and

grow.

This

position is with our Adhesive Technologies business unit – where we empower our

people to transform industries and provide our customers with a competitive

advantage through adhesives, sealants and functional coatings.

Dare to learn new skills, advance in your career and

make an impact at Henkel.

What you´ll do

• Embark on a journey as a Bilingual Consumer Relations Coordinator, where you will become part of a dynamic work environment, collaborating with diverse colleagues to enhance overall efficiency, problem-solving, and creativity within the workplace.
• Act as the first point of contact for all incoming inquiries to the technical helpline and respond to incoming calls and emails regarding Henkel products.

Keep detailed records of consumer / customer interactions, feedback, and resolutions to improve service quality and efficiency.

Develop a comprehensive knowledge of products to help customers with recommendations and enhance end user experience.

What makes you a good fit

Relevant professional experience in a customer facing role

Fluent in English and French

Ability to multitask and handle several responsibilities simultaneously

Proficient written and verbal communication skills

Some benefits of joining Henkel

The salary for this role is $45,000.00- $60,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position.  We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.