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Partner Success Associate
Partner Success AssociateImagine Pediatrics • New Orleans, LA, US
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Partner Success Associate

Partner Success Associate

Imagine Pediatrics • New Orleans, LA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
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Partner Success Associate

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24 / 7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

Imagine Pediatrics is seeking a Partner Success Associate to support client engagement and growth within the Partner Success Department. You will play a critical role in supporting key business results related to client retention and contract performance. Additionally, you will :

Client-Facing Delivery Expectations :

  • Build fluency in the suite of dashboards and data available to report against contract obligations.
  • Translate available data into meaningful, story-telling presentations related to contract performance (e.g. enrollment, utilization, quality measures).
  • Project manage and track next steps and follow-ups from external meetings through to completion.
  • Collaborate with the Sr. Manager, Partner Success and Sr. Director, Partner Success to support Joint Operating Committee meetings with clients and Internal Contract Management Meeting with senior leadership.

Internal Governance and Communication :

  • Build and manage new templates for the Partner Success team as opportunities to standardize present themselves.
  • Lead documentation of process optimization efforts for the Partner Success team as opportunities to streamline present themselves.
  • Coordinate efforts to improve contract performance, enhance care coordination, or solve pain points within the attributed population.
  • Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence.
  • Work closely with our data team to generate reporting that supports care coordination and performance management with each client.
  • Regularly communicate project status, barriers, risks, and updates to key stakeholders across the organization.

    • What You Bring & How You Qualify :

    First and foremost, you're passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. You will need :

  • A knack for building strong relationships and partnerships.
  • Demonstrates excellent project management skills, such as ability to develop high-quality materials, work on concrete deadlines, and deliver results independently.
  • Proficiency with project management tools, Microsoft PowerPoint and Microsoft Excel.
  • 1-3+ years' experience working in a healthcare company, experience with a management consulting firm a plus.
  • A "commercial mindset" to help the company meet its high growth goals. Experience at an early to mid-stage start-up company is a plus.
  • Understanding of the healthcare ecosystem, with a specific focus on the nuances and intricacies of value-based care; experience with Medicaid health plans is a plus.
  • Demonstrated ability / flexibility to work cross-functionally in a fast-growing company.
  • Excellent organizational skills with an ability to multitask across projects in a variety of subject matter areas.
  • Strong analytical, critical thinking and problem-solving skills.
  • Desire to learn, grow quickly, with a bias for action.
  • Willingness to travel (20%)

    • What We Offer (Benefits + Perks) :

    The role offers a base salary range of $90,000 - $110,000 in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. We provide these additional benefits and perks :

  • Competitive medical, dental, and vision insurance
  • Healthcare and Dependent Care FSA; Company-funded HSA
  • 401(k) with 4% match, vested 100% from day one
  • Employer-paid short and long-term disability
  • Life insurance at 1x annual salary
  • 20 days PTO + 10 Company Holidays & 2 Floating Holidays
  • Paid new parent leave
  • Additional benefits to be detailed in offer

    • What We Live By :

    We're guided by our five core values :

  • Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
  • Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
  • Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
  • Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
  • One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward together.

    • We Value Diversity, Equity, Inclusion and Belonging :

    We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

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