Customer Success Manager, Low-Touch

As a Customer Success Manager you will be crucial in ensuring our customers achieve their desired outcomes with our products / services. You will be our customers primary point of contact responsible for creating raving Tipalti fans by building and maintaining strong long-lasting relationships. Your focus will be on the health of your customer relationships experience engagement adoption retention and product expansion with our this role you will proactively reach out to your assigned accounts set benchmarks and milestones present business reviews product solutions review product usage product releases enhancements discuss feedback suggest new products that will enhance their existing capabilities where we can and make suggestions to improve the overall customer experience.

Why join Tipalti

Tipalti is one of the worlds fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million valuing us at over $8.3 billion. With total funding of just over $550 million and with more than 4000 global customers Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti we pride ourselves on our collaborative culture the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do and keen to get the job done. Tipalti offers competitive benefits a flexible workplace career coaching and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010 Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv Plano Toronto Vancouver London Amsterdam and Tbilisi.

In this role you will be responsible for :

• Develop and maintain strong relationships with a portfolio of clients during each stage of their journey after implementation assisting with and continuing through full adoption and beyond including rolling out new features and enhancements integrations growing and expanding focusing on the customers experience
• Become an expert in our products / services and stay up-to-date with product enhancements being a consultant and sharing best practices with customers
• Drive brand loyalty customer satisfaction and advocacy
• Owner and main point of contact for our customers monitoring customer accounts to identify areas of improvements and proactively address any issues or concerns and act as a point of escalation for customer issues and ensure a timely resolution
• Uncover growth opportunities in your portfolio through upsells and cross sells
• Focus on net dollar retention and churn prevention
• Work closely with Sales Sales Expert(s) Solutions Consultants Implementation Support Product and Marketing to proactively collect receive share and action on feedback to drive collaboration and adoption.
• Use data to prioritize and change prioritizations internally across the organization to help drive exceptional customer experience.
• Provide mentorship coaching and help with onboarding new and existing team members.

About you

Our benefits package includes :

Tipaltis sales teams drive global growth for our best-in-class product. Whether you are an account executive sales development representative or solutions consultant youll be joining a team of individuals who thrive within a fast-paced metrics- and performance-driven sales organization. Our collaborative culture ensures that our sales teams work as one to deliver on common goals whilst being provided with the resources to learn and grow via the Tipalti Academy.

#LI-hybrid

Our Mission

Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch GoDaddy Roku and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust reliability and innovation. Tipalti means we handled it - a mission to which we are constantly committed.

Accommodations

Tipalti champions inclusive teams in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups and maintain an equitable Talent Acquisition process that is free from discrimination.

As an equal opportunities employer Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process including access to alternate formats of materials meeting spaces or other accommodations that could better enable your full participation please reach out to for assistance.

Privacy

We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process please refer to our Job Candidate Privacy Notice below :

Job Candidate Privacy Notice Tipalti

Experience : Manager

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1