Sr. AI Engineer, Enterprise AI

At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!

Job Overview

As a Sr AI Model Engineer at T-Mobile this role is crucial in enhancing the AI models that drive our customer service automation. The position focuses on optimizing AI performance through advanced techniques such as prompt engineering fine-tuning and the development of AI tools and workflows. By architecting sophisticated agentic AI systems the Sr Engineer improves the reasoning and interaction capabilities of AI across complex customer service workflows. Collaboration with cross-functional teams ensures that AI-driven enhancements are seamlessly integrated into production systems enhancing customer interactions and satisfaction. Ultimately this role significantly contributes to the strategic advancement of T-Mobiles AI capabilities ensuring high reliability accuracy and efficiency in customer service operations.

Job Responsibilities :

• Optimizes AI performance through prompt engineering and fine-tuning techniques to enhance customer service automation
• Develops AI tools and workflows to support the implementation of advanced AI systems within customer service operations
• Architects sophisticated agentic AI systems to improve reasoning and interaction capabilities across complex workflows
• Collaborates with cross-functional teams to ensure seamless integration of AI-driven enhancements into production systems
• Evaluates the reliability accuracy and efficiency of AI models to ensure they meet strategic objectives and customer satisfaction goals
• Conducts ongoing research to stay updated with the latest AI technologies and methodologies applicable to customer service

Education and Work Experience :

Knowledge Skills and Abilities :

Licenses and Certifications :

Travel :

Travel Required (Yes / No) : No

DOT Regulated :

DOT Regulated Position (Yes / No) : No

Safety Sensitive Position (Yes / No) : No

Base Pay Range : $120700 - $217800

Corporate Bonus Target : 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and / or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and / or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out .

Never stop growing!

As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Required Experience :

Senior IC

Key Skills

SAP BusinessObjects,Enterprise Architecture,Hybris,SAP HANA,SAP,TOGAF,Solution Architecture,Cloud Architecture,SAP BW 4HANA,Salesforce,SAP S / 4HANA,SAP ERP

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 120700 - 217800