Program Coordinator (Multiple Openings)

Job Description

As a UW employee you have a unique opportunity to change lives on our campuses in our state and around the world. UW employees offer their boundless energy creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits professional growth opportunities and unique resources in an environment noted for diversity intellectual excitement artistic pursuits and natural beauty.

The Department of Emergency Medicine has multiple opportunities for a Linkage to Care Coordinator (Program Coordinator (NE S SEIU 925 Non Supv)) to join their team.

The Department of Emergency Medicine has multiple opportunities for a full-time Linkage to Care Coordinator for UWs Washington Telebuprenorphine Program which has successfully served over 1000 patients. This innovative telehealth program connects patients diagnosed with opioid use disorder (OUD) to life-saving care and resources bridging critical gaps in the healthcare system.

As a Care Coordinator you will be an essential part of a multidisciplinary team collaborating with the Program Manager Lead Care Coordinator Principal Investigator (PI) Emergency Department (ED) providers and primary care teams. Your day-to-day responsibilities will include conducting patient intake and registration coordinating care plans tracking cases from our hotline and ensuring patients receive timely referrals to OUD treatment harm reduction services and other necessary support. You will act as the primary point of contact for patients guiding them through the healthcare system and helping them overcome barriers to care.

This dynamic role includes hybrid work arrangements with time spent working remotely and on-site within your region. Daily interactions will occur via phone and in person requiring compassion adaptability and strong communication skills to meet the diverse needs of our patient population. This position also involves evening and weekend hours to ensure continuous support for patients in need.

Location : Applicant must live within one of the ACH regions (updated on 1 / 16 / 26)

North Sound ACH (Whatcom Skagit Snohomish San Juan Island)

Elevate Health (Pierce)

DUTIES AND RESPONSIBILITIES

Patient Coordination 40%

Monitor the hotline during business hours and communicate effectively with on-call providers.

Conduct eligibility screenings and registration for patients calling the hotline.

Perform patient needs assessments to identify barriers to care and facilitate timely referrals for support services.

Coordinate care to ensure patients access harm reduction services OUD treatment and other necessary support services.

Arrange and verify medical appointments fax clinical notes and follow up on appointment attendance.

Conduct patient interactions with equitable respect open-mindedness and compassion particularly with individuals facing mental health challenges substance use or cultural barriers.

Triage patient calls and inquiries based on urgency and need ensuring timely resolution of requests.

Collaboration and Outreach 40%

Communicate and coordinate with medical providers nurses and social workers to provide harm reduction counseling and referrals.

Partner with Washington opioid programs organizations and stakeholders to ensure quality service delivery.

Utilize interpreter services and community partnerships as needed to address language and cultural barriers.

Provide consultation outreach education training and public messaging about OUD to healthcare professionals and community partners.

Attend weekly supervision meetings to discuss patient care plans screening trends and strategies for overcoming barriers to care.

Administrative and Data Management 20%

Enter OUD screening and linkage-to-care data into multiple databases with precision.

Ensure the quality and completeness of data assisting in monitoring program metrics.

Create and submit program progress reports and milestones to the funder under the Program Managers supervision.

Respond to public and provider inquiries via phone and email.

Maintain patient records confidentially adhering to hospital policies and HIPAA regulations.

Address and resolve non-clinical patient complaints providing data and reports for review as needed.

Core Job Competencies

Proactive decision-making aligned with position responsibilities.

Ability to operate independently with minimal oversight.

Strong adherence to hospital policy and HIPAA regulations.

Exceptional communication critical thinking and problem-solving skills.

Competitive candidates will be detail-oriented conscientious and effective communicators able to handle a diverse set of responsibilities and interact with individuals from various backgrounds.

MINIMUM REQUIREMENTS

• High school graduation or equivalent AND two years of experience in supporting patients with opioid use disorder by connecting them to treatment and recovery services through telehealth. This specialty includes working with individuals facing substance use behavioral health or social service needs helping them navigate care systems and access critical resources.

Equivalent education and / or experience may substitute for minimum qualifications except when there are legal requirements such as a license certification and / or registration.

DESIRED QUALIFICATIONS

Bachelors degree in a related academic area.

Lived experience with Opioid Use Disorder or addiction.

Experience working on research projects with a research team.

Previous human subjects interaction (e.g. recruiting or consenting patients conducting study-related interviews or assessments).

Proficiency with Microsoft Word Excel and PowerPoint.

Clinical experience interacting with patients.

Ability to work in a fast-paced environment and to manage competing priorities and monitor / communicate project status.

Excellent written and verbal communication skills.

Ability to work a flexible schedule including evenings and weekends.

Compensation Benefits and Position Details

Pay Range Minimum : $46332.00 annual

Pay Range Maximum : $61920.00 annual

Other Compensation : Benefits :

For information about benefits for this position visit or Regular

This is a regular position

FTE (Full-Time Equivalent) :

100.00%

Union / Bargaining Unit :

SEIU Local 925 Nonsupervisory

About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81 .

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Required Experience :

IC

Key Skills

Project / Program Management,Program Management,Developmental Disabilities Experience,Organizational skills,Data Collection,Meeting Facilitation,Utilization Review,Administrative Experience,Program Development,Public Speaking,Supervising Experience,Social Work

Employment Type : Full-Time

Experience : years

Vacancy : 1