Billing Specialist

Billing Specialist

The Billing Specialist is responsible for performing routine and advanced billing functions, inclusive of review and maintenance of client bills, compliance with client billing requirements, and electronic billing. In addition, the Billing Specialist will be responsible for resolving billing related issues from internal and external clients. The Billing Specialist will coordinate with Accounting and / or other departments to address questions / problems related to the billing process.

Job Functions & Responsibilities

• Review and maintenance of client bills : Auditing client bills, including reviewing time and expenses for rate compliance, narrative corrections, transfers and other billing issues, as well as finalizing invoices.
• Compliance with client billing requirements : Familiar with any special billing requirements of assigned clients. Responsible for ensuring Firm's bills are in compliance.
• Electronic Billing : Responsible for preparing invoice file(s) sent to the client; inclusive of reviewing the file in eBilling Hub to verify accuracy and compliance with the client's billing guidelines and resolution of e-billing issues. Ensure that timely and helpful communications are sent to appropriate parties to resolve any issues, including identifying and communicating the resolution efficiently and effectively. Proactively monitor e-billing progress, including status reporting in e-billing systems and eBilling Hub, work-in-progress, client, matter and timekeeper set-ups, and other key process aspects. Ensure that all e-billing issues, including deductions, are monitored and resolved timely and provide submission and problem-solving assistance where needed. Technical and logistical tasks with internal staff, vendor staff, and client's designated personnel when clients transition to electronic billing. Work collaboratively with supervisor to support client e-billing systems, including user and security administration, entering budgets, status reports, and matter profiles in various sub-systems. Perform ad hoc analyses of complex client accounts in regard to collections, rates, and reduced and rejected invoices. Act as a liaison between billing attorneys and billing secretaries, attorneys, and / or organization (customers) and the billing staff. Accurate and timely completion of assignments and inquiry responses. Ensure that all tasks and duties are done within the Firm's set guidelines and policies. Assist with month-end closing and reporting as needed.

Tools

Minimum Job Qualifications

Physical Demands

Writing, typing, reading, speaking, hearing, seeing, sitting, bending, reaching, lifting up to 25 lbs

Working Conditions

Quiet office environment in a high-rise building, seated the majority of the time.

Direct Reports

None

Competencies