Service Order Dispatcher

TSS is seeking a Service Order Dispatcher to support our ongoing mission in Washington, D.C. This role requires a Top Secret Clearance.

What You'll Do :

Duties / Responsibilities include but are not limited to the following :

• Receives, records, and distributes work orders to service crews upon customers' requests for service received through the Building Operations Center (BOC). Records information, such as name, address, and service to be rendered.
• Distributes work orders to service crew. Schedules service call and dispatches service crew. C
• alls or writes customer to ensure satisfactory performance of service.
• Keeps record of service calls and work orders.
• May dispatch orders and relay messages and special instructions to mobile crews and other departments, using various means of communication.
• Receive and process customer service requests via phone, email, or online platforms
• Assign and dispatch service technicians to customer locations for repair and maintenance services
• Tracks the number of monthly BOC tickets for statistical purposes
• Schedule appointments and maintain a calendar of service orders and technician availability
• Update customers on service appointment status, estimated arrival times, and any
• changes to the appointment schedule
• Maintain accurate and up-to-date records of service orders, including customer information, service history, and technician reports
• Work closely with service technicians to ensure timely completion of service orders and customer satisfaction
• Monitor inventory levels and order supplies as needed for service technicians
• Respond to customer inquiries and resolve complaints in a professional and timely manner
• Collaborate with other departments and managers to ensure efficient and effective service delivery

What You Bring :

What We Offer :

TSS offers a competitive benefits package to include : paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement