Application Support Engineer III

About This Job

The main purpose of this job is to serve as a technical resource whose primary role is to prepare the application environment for receipt and implementation of one or more applications, implement and configure software, automate implementation activity whenever possible to minimize manual intervention, monitor, validate and repair the application in all environments, interface with development teams and vendors as necessary to report defects and receive fixes for implementation, coordinate with other IT support units for services not directly provided by the support team.

Essential Functions

• Develop and maintain automation scripts with advanced skills in Linux, Puppet, Kubernetes, Kabana, and Python

• Provide independent technical support for application issues and outages, coordinating with development teams and vendors to resolve problems

• Monitor advanced on-going reporting of end user issues according to IT service level expectations resolving when possible and escalating / involving others when direct resolution is not possible

• Maintain and review advanced security certificates and provide the IT response for environmental security vulnerabilities

• Manage the advanced creation and support of job scheduling functions required for the application

• Mentor, share skills, knowledge, and expertise within team and across the IT organization

• Support advanced application installation, configuration, and progression through multiple environments

• Manage the advanced creation and implementation of environmental and application alerts

• Prepare advanced environments for testing of new code releases and support testing activity through operational validation manually and with automated testing tools

• Perform other duties as assigned, including regular rotating on-call responsibilities and release deployments

Knowledge, Skills & Abilities Required

• Advanced understanding of common application runtimes including Java, .NET, Tomcat, JBoss, Apache or others as appropriate

• Advanced understanding of modern technology and ability to have a technical conversation about an issue, request or recommendation

• Ability to understand internal and external stakeholder requirements, expectations, and communicate requirement inputs during the project discovery phase of projects

• Ability to build lasting business relationships through effective communications

• Strong troubleshooting, analysis, and accountability skills

• Ability to ask the right questions to accurately analyze situations, uncover root cause(s) to difficult problems and evaluate pros and cons, risks and benefits of different solution options

• Ability to sets high-standard goals and accomplish objective despite obstacles and setbacks

• Results driven and the ability to automate processes and procedures when needed and think holistically

• Ability to act as a mentor / coach to peers and/or other IT partners and break down tasks by size and effort and timely communication of risks and impediments

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Advanced level proficiency with Microsoft Word, Excel, Teams and Outlook

Education & Experience

• Bachelor’s degree in Computer Science or equivalent combination of education and experience required

• 5+ years application support or equivalent experience required

• 3+ years’ experience in Agile methodologies preferred

• 2+ years’ experience with DevOps and Azure preferred

*Hybrid Schedule: Minimum in office 1 day per week

**Must be eligible to work in the US without sponsorship now or in the future

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Application Support Engineer III job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $91,000 to $107,000 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.