Shelter Manager

Role Overview

The Shelter Manager provides day-to-day leadership and supervision of Everyone Village’s emergency shelter and medical recuperation programs. This role is responsible for frontline program operations, staff supervision, Villager(client) support, and on-site safety within the larger Village environment.

Reporting directly to the Program & Administration Director , the Shelter Manager serves as the primary on-site authority during assigned shifts , ensuring programs operate safely, consistently, and in alignment with organizational standards, policies, and values.

The Shelter Manager plays a critical role in cultivating an environment where Villagers, staff, volunteers, and partners feel safe, respected, supported, and connected —so that everyone who lives, works, or serves within the Village can feel at home.

This is a leadership role within a rapidly growing organization and requires adaptability, sound judgment, and the ability to operate independently while maintaining strong communication with senior leadership.

Reporting Structure

• Reports to : Program Director
• Direct Reports :

Emergency shelter staff

The Shelter Manager is the primary day-to-day supervisor and on-site leader for shelter and medical recuperation operations. The Program & Administration Director provides oversight, coaching, accountability, and escalation support .

Essential Responsibilities

Program & Site Operations

Staff Leadership & Supervision

Villager Support & Community Living

Crisis Response & Safety

Administrative & Program Support

Community & Partner Engagement

Leadership Priorities

The Shelter Manager approaches their role with the following priorities :

On-Site Leadership & Accountability

Owns daily program operations and staff supervision while maintaining alignment with organizational leadership and standards.

Problem Solving & Initiative

Demonstrates the ability to assess situations quickly, troubleshoot challenges, and make sound decisions independently.

Trauma-Informed Practice

Leads staff and engages Villagers with empathy, consistency, and respect, recognizing the impact of trauma on behavior and relationships.

Attention to Detail

Maintains strong documentation, follow-through, and situational awareness in a complex and evolving environment.

Required Qualifications

Position Details

Physical & Environmental Requirements

This position requires frequent standing, walking, bending, twisting, and lifting (up to 40 lbs). Manual dexterity, reaching above and below shoulder height, and working in an active Village environment are required.