Tech Support Associate

Job Description

Technology|Networking|Routing technologies

Domain

Delivery

Interest Group

Company

ITL USA

Requisition ID

143048BR

Overview

We are growing our US team by the hundreds this year. Its a very exciting time to join our team because we not only invest in your technology training upon onboarding, we make a commitment to continue our investment in your learning throughout your career at Infosys. We offer mentorship programs, continuing education courses with our digital classroom partners and we build our leaders on the inside with our Leadership Institute program.

As a Tech Support Associate, you will provide support to consulting and technical teams by contributing to various stages of telecom network implementation and network maintenance life cycle. You will assist the team by providing network maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency.

Basic Qualifications

• High school diploma or equivalent educational qualification.
• Proficient in both oral and written communication, ensuring clarity and professionalism in all interactions.
• Exposure to computer operating skills.
• Attention to detail and problem-solving abilities.
• Candidate must be willing to provide project support to the client during business hours (7 : 00 AM 8 : 00 PM CST, Monday through Saturday). The role requires working an 8-hour shift per day within the specified business hours, totaling 40 hours per week across 5 working days. Sunday will be a fixed weekly off, and the second weekly off can be any day between Monday and Saturday.

Preferred Qualifications

Responsibilities

Benefits

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran, spouse / family member of a protected veteran, or disability.

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