Community Manager - Retreat

The Community Manager will oversee the member experience and concierge teams ensuring high touch customer service is presented to members at all times.

Duties/Responsibilities:

• Coordinates and oversees all member requests, ensuring quality service is provided.
• Greets and welcomes guests, conducts tours, and books reservations as needed.
• Works to resolve issues or problems that guests may experience.
• Handles special requests and accommodations.
• Inspects facilities to ensure compliance with applicable standards and regulations.
• Ensures maintenance issues are addressed in a timely manner.
• Analyzes financial information; plans and facilitates purchases in order to maintain a seamless guest experience.
• Coordinates services with outside suppliers, vendors and event planners.
• Assists in member billing and accounts
• Assists in maintaining CRM membership profiles in accordance with standards utilizing the system functionality to stay organized, generate reports, etc.
• Assists in ideation, planning and execution of member events and programming based on member interests and feedback
• Performs other related duties as assigned.
• Recruits, interviews, hires, and trains new staff for the concierge team.
• Oversees the daily operations and staffing of the concierge team.
• Handles discipline and termination of employees in accordance with club policy.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of hospitality industry.
• Proficient with Microsoft Office Suite or related software.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

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