Technical QA Analyst

A company is looking for a Technical Implementation Specialist - QA Analyst.

Key Responsibilities

Conduct end-to-end quality assurance planning and execute tests across various support systems

Investigate bugs and system issues, collaborating with teams to track and resolve them

Build and maintain dashboards for monitoring system health and perform regular environment checks

Required Qualifications

2-3 years of experience in technical QA, systems operations, or platform testing

Familiarity with contact center technologies such as IVR, ACD, CRM, or chat platforms

Experience with observability platforms (e.g., Datadog, Kibana, Sentry, Splunk)

Proven ability to create and execute structured test cases and regression protocols

Experience collaborating with stakeholders across Product, Engineering, and Operations