Public Safety Communications Officer/Dispatcher

Public Safety Communications Officer / Dispatcher

Location : Alexandria, VA, United States of America

Salary : $30.00 - $30.00 per hour

Overview

TriCorps is an integrated security and technology firm specializing in providing cost-effective, world-class services tailored to meet the needs of our clients. Founded in 2000, TriCorps has spent more than twenty-five years delivering physical security, electronic security, and cybersecurity services across the nation. With branch locations in every region we serve, we’re proud to protect clients of every size and industry with integrity and innovation. TriCorps is staffed with some of the most experienced security and technology professionals in the industry. Our leadership team includes former military personnel, retired law enforcement officers, and technology experts who bring hundreds of years of combined experience. At TriCorps, we believe true security goes beyond protection—it’s built on partnership, trust, and excellence. We’re committed to innovation and continual improvement, setting the standard for integrated security and technology through our dedication to clients and our people.

Job Description

TriCorps Security is hiring professional and motivated Public Safety Communications Officers / Dispatchers to join our team serving the Washington, D.C. metropolitan area. In this critical role, you will serve as the first point of contact for emergency and non-emergency calls, coordinating and dispatching police, fire, and emergency medical services (EMS) to ensure public safety. This position requires exceptional communication skills, composure under pressure, and the ability to prioritize rapidly changing situations to provide timely and accurate responses.

Responsibilities

Answer emergency and non-emergency calls for service, determine the appropriate response, and gather essential information quickly and accurately.

Dispatch public safety personnel, including police, fire, and EMS units, based on call details and established protocols.

Monitor radio frequencies and coordinate response activities with field units to ensure safety and situational awareness.

Relay clear and concise information to responding units and maintain communication throughout incidents.

Input and update incident data in the Computer-Aided Dispatch (CAD) system to track units, calls, and resolutions.

Provide pre-arrival instructions to callers in emergency situations, including CPR guidance or evacuation procedures.

Track and document the location, activity, and welfare of all responding personnel until incidents are resolved and closed in the CAD system.

Communicate with neighboring jurisdictions and public safety agencies as needed for mutual aid coordination.

Follow all established call-handling and dispatching procedures to ensure consistent, high-quality service and responder safety.

Professional Expectations

Maintain a calm, professional demeanor under pressure while multitasking in a fast-paced environment.

Communicate clearly, courteously, and effectively with callers, responders, and fellow team members.

Demonstrate strong attention to detail, sound judgment, and the ability to prioritize multiple calls simultaneously.

Remain dependable, alert, and adaptable to changing circumstances.

Uphold TriCorps’ standards of professionalism, integrity, and excellence in service.

Qualifications

High school diploma or equivalent (required); additional education in communications, public safety, or a related field preferred.

Minimum one year of prior experience in dispatch or telecommunications within a public safety environment (required).

Proficiency with technology, including CAD systems, radio systems, and Microsoft Office applications.

Strong verbal and written communication skills with the ability to remain composed in high-stress situations.

Ability to multitask and prioritize effectively in a fast-paced setting.

Must be available to work flexible hours, including nights, weekends, and holidays.

Must successfully pass a comprehensive background check, drug screening, and psychological evaluation.

Schedule & Work Environment

Positions available in the Washington, D.C. metropolitan area.

Shifts may include days, nights, weekends, and holidays.

Education Requirements

High School Diploma or Equivalent

Certification Requirements

Valid State Driver's License

Benefits

Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Ongoing training and professional development opportunities

Reporting To

This job reports to the Timothy Hughes

Position Details

Full and Part-Time position 1st Shift, 2nd Shift, 3rd Shift, School Hours, Weekends, Summers.

Number of Openings for this position : 20

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