Pool Service Operations Manager

Pool Service Operations Manager

Drive Operational Excellence at a Legacy Pool Company Become the Pool Service Operations Manager at SkyBlue Pool!

Position Title : Pool Service Operations Manager

Company Name : SkyBlue Pool Supply & Service

Pay Range : $70,000 $80,000+ per year (depending on experience)

Employment Type : Full-Time

Location : Los Gatos, CA

Job Overview

SkyBlue Pool Supply & Service is seeking a detail-oriented, hands-on Pool Service Operations Manager to oversee daily operations across our retail, service, and warehouse divisions. This vital leadership role ensures smooth coordination between departments, accurate inventory control, and excellent customer service at our Los Gatos headquarters.

As Operations Manager, youll support warehouse logistics, retail engagement, technician coordination, and service schedulingensuring each component of our business functions with precision. If you enjoy solving problems, keeping things organized, and leading by example, this is a perfect opportunity to grow with a respected local company that has served the Bay Area for over 60 years.

Who We Are

SkyBlue Pool Supply & Service is a family-owned business rooted in integrity, expertise, and long-standing community trust. Our team proudly services residential and commercial pools across Los Gatos, Monte Sereno, Saratoga, Cupertino, Los Altos, and San Jose. From our fully stocked retail store to comprehensive pool service and equipment installation, we are known for doing the job rightwith professionalism, care, and excellence.

Key Responsibilities

• Retail & Customer Service

Provide product guidance, water testing, and friendly service to in-store customers.

Maintain retail cleanliness, organization, and professional presentation.

Serve as a backup to the office team when needed to ensure seamless operations.

Support warehouse inventory management and organization.

Process and submit warranty requests (Fluidra, Pentair, Maytronics, Raypak).

Order and verify parts requested by technicians, ensuring pricing accuracy.

Stage equipment and update job documentation in coordination with the service team.

Deliver parts and supplies to field technicians as needed.

Repair robotic and suction pool cleaners for in-store and service clients.

Assist with cleaning filters and routine pool equipment upkeep.

Monitor alerts and service requests, ensuring timely response and resolution.

Help manage service route efficiencies and scheduling logistics.

Qualifications

Minimum 3 years of customer service experience, preferably in the pool or home service industry.

At least 2 years of experience with pool chemical knowledge and equipment functionality.

Strong communication, organization, and problem-solving skills.

Valid drivers license and clean driving record.

Physical ability to lift / move up to 45 lbs and stand for extended periods.

Tech-savvy with proficiency in office tools (QuickBooks knowledge a plus).

Detail-oriented, adaptable, and able to multitask in a fast-paced environment.

Benefits

Competitive Salary : $70,000 $80,000+ per year

Profit-Sharing Opportunities

Health Insurance Options

Paid Time Off and Holidays

Company Vehicle or Travel Allowance for Field Needs

Training & Development Opportunities

Family-Owned, Supportive Work Environment

Schedule

Full-Time | Monday Friday

Some weekend availability may be required during peak seasons or special projects.

Work Location

Based in Los Gatos, CA at SkyBlue Pools headquarters.

Majority of work will take place onsite with occasional local deliveries or field support.

Equal Employment Opportunity

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

A background check will be completed as part of the onboarding process, in compliance with applicable laws.

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Compensation details : 70000-80000 Yearly Salary

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