Talent.com
PRO Services Specialist
PRO Services SpecialistFloor & Decor Holdings • Tacoma, WA, US
PRO Services Specialist

PRO Services Specialist

Floor & Decor Holdings • Tacoma, WA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Floor & Decor Professional Services Representative

$16.75 - $20.65

Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities.

Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers.

Minimum Eligibility Requirements :

  • High School diploma or equivalent. Associate Degree or higher is a plus.
  • 1 year in retail or wholesale contractor sales, service, supply and / or professional installation.
  • Strong written and verbal communication skills.
  • Experience with Salesforce / CRM software is a plus.
  • Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Essential Job Functions :

  • Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
  • Support the PRO desk in-store : phone calls, manage orders, order follow-up, customer support and escalations.
  • Collaborate with the Store Team to identify PROs in our Store.
  • Maintain extensive knowledge about Floor & Decor products.
  • Train and support the Store Team on how to use our selling process.
  • Understand our PRO business to educate our PRO customers and expand their participation.
  • Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
  • Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
  • Coordinate and assist with PRO Customers in-store activities.
  • Collaborate in all store initiatives.
  • Demonstrate ability to make effective program and benefit presentations.
  • Must possess excellent customer service skills and be results oriented.
  • Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
  • Ability to multi-task, meet deadlines, and work in a fast-paced environment.
  • On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D's benefits and capabilities.
  • Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
  • Working Conditions (travel & environment) :

  • This position is hourly, knowing it may include hours which could exceed eight hours in a day.
  • May require travel up to 20%.
  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
  • Medium Work Ability to exert 20-50 pounds of force occasionally, and / or 10-25 pounds of force frequently, and / or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
  • Note :

    Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

    Store Hours :

  • Monday - Friday 7 : 00 AM - 8 : 00 PM
  • Saturday 8 : 00 AM - 7 : 00 PM
  • Sunday 10 : 00 AM - 6 : 00 PM
  • Pickup Hours :

  • Monday - Friday 7 : 00 AM - 7 : 00 PM
  • Saturday 8 : 00 AM - 7 : 00 PM
  • Sunday 10 : 00 AM - 6 : 00 PM
  • Benefits & Rewards :

  • Bonus opportunities & career advancement opportunities at every level
  • Programs that help you reach your financial goals : 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
  • Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
  • Work-life balance, including :
  • Paid vacation and sick time for eligible associates
  • Paid holidays plus a personal holiday
  • Paid Volunteer Time Off that starts on Day 1
  • Equal Employment Opportunity :

    Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

    [job_alerts.create_a_job]

    Service Specialist • Tacoma, WA, US

    [internal_linking.related_jobs]
    Program Specialist 2

    Program Specialist 2

    Internal • Renton, Washington, USA
    [job_card.full_time] +2
    Western Washington University with over 15000 students in seven colleges and the graduate school is nationally recognized for its educational programs students and faculty.The campus is located in ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Lender Services Specialist - US Remote

    Lender Services Specialist - US Remote

    Seattle Staffing • Seattle, WA, US
    [filters.remote]
    [job_card.permanent] +1
    Lender Services Specialist - Remote.Our Title Group is a leading full-service title and settlement services company, serving real estate companies, corporations, and financial institutions in suppo...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapist (PT) - $1,822 to $2,195 per week in Spanaway, WA

    Travel Physical Therapist (PT) - $1,822 to $2,195 per week in Spanaway, WA

    Fusion Medical Staffing • Spanaway, WA, US
    [job_card.full_time]
    Travel Physical Therapist (PT).Facility in Spanaway, Washington.Fusion Medical Staffing is seeking a skilled Physical Therapist for a 26-week travel assignment in Spanaway, Washington.As a member o...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Environmental Technical Claims Specialist

    Senior Environmental Technical Claims Specialist

    Argonaut Management Services, Inc • Seattle, WA, United States
    [job_card.full_time]
    Argo Group International Holdings, Inc.American National, US based specialty P&C companies, (together known as BP&C, Inc. Brookfield Wealth Solutions, Ltd.BWS"), a New York and Toronto-listed public...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Nuclear Plant Program Specialist and Procedure Writer

    Nuclear Plant Program Specialist and Procedure Writer

    System One • Bellevue, WA, US
    [job_card.full_time]
    Job Title : Nuclear Plant Program Specialist and Procedure Writer Location : Bellevue, WA Type : Contract Contractor Work Model : Remote Position Overview : As a Nuclear Plant Program Specialist and Pro...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapist (PT) - $2,274 per week in Spanaway, WA

    Travel Physical Therapist (PT) - $2,274 per week in Spanaway, WA

    AlliedTravelNetwork • Spanaway, WA, US
    [job_card.full_time]
    AlliedTravelNetwork is working with Care Career to find a qualified Physical Therapist (PT) in Spanaway, Washington, 98387!. Physical therapists work with patients to improve their movement and mana...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    TurboTax Remote Client Support Specialist

    TurboTax Remote Client Support Specialist

    TurboTax • Federal Way, Washington
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Client Service Specialist

    Client Service Specialist

    Focus Financial Partners • Bellevue, WA, US
    [job_card.full_time]
    Focus Partners Wealth is seeking a Client Service Specialist to join our team! The Client Service Specialist demonstrates a passion to serve and strives to provide exceptional service and exceed cl...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Program Specialist 3 - Specific Programs

    Program Specialist 3 - Specific Programs

    Tacoma Community College • Tacoma, WA, US
    [job_card.full_time] +1
    Who We Are Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating a...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technology Collaboration Services Specialist

    Technology Collaboration Services Specialist

    Cooley LLP • Seattle, WA, United States
    [job_card.full_time]
    Technology Collaboration Services Specialist.Cooley is seeking a Technology Collaboration Services Specialist to join the Platforms & Applications team. Cooley Technology embraces a culture of custo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Customer Support Specialist

    Senior Customer Support Specialist

    VirtualVocations • Renton, Washington, United States
    [job_card.full_time]
    Customer Support Specialist with Federal / Veterans Affairs Experience.Key Responsibilities Provide Tier 1-Tier 2 support for applications and infrastructure Analyze pipeline logs, detect issues...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Reimbursement Specialist - remote, West Coast

    Reimbursement Specialist - remote, West Coast

    Telecare Corporation • Seattle, WA, United States
    [filters.remote]
    [job_card.full_time]
    They made it easier for me to live, breathe, eat, and stay clean.Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live. What You Will Do to Change Lives.The Reimbur...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sr. Platform Product Manager (startup exp. req'd, must live in PST) - 100% REMOTE

    Sr. Platform Product Manager (startup exp. req'd, must live in PST) - 100% REMOTE

    Jobot • Seattle, WA, US
    [filters.remote]
    [job_card.full_time]
    Come join a company where you have the chance to build the connective tissue of something entirely new, the first global developer platform for Bluetooth + satellite devices.This Jobot Job is hoste...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Services Specialist

    Client Services Specialist

    First Tech Federal Credit Union • Bellevue, WA, United States
    [job_card.full_time]
    The Client Services Specialist supports the Financial Advisor(s) in the prospecting, marketing, sales and service of investment products while consistently meeting a high level of service and clien...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Services Specialist

    Client Services Specialist

    First Technology Federal Credit Union • Bellevue, WA, US
    [job_card.full_time]
    The Client Services Specialist supports the Financial Advisor(s) in the prospecting, marketing, sales and service of investment products while consistently meeting a high level of service and clien...[show_more]
    [last_updated.last_updated_30]
    AP Specialist

    AP Specialist

    CFS • Seattle, WA, US
    [job_card.full_time]
    AP Specialist - Be Part of Something Meaningful.Salary Range : $58,240 - $79,040 DOE.Looking for a role where your skills really make a difference? We're partnering with a mission-driven organizatio...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Procurement and Contracts Specialist 1

    Procurement and Contracts Specialist 1

    Pierce County • Tacoma, Washington, USA
    [job_card.full_time]
    This is a great opportunity for you a procurement and contracts professional with an exceptional aptitude for procurement contract rules and regulations to utilize the full breadth of your skillset...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Process Specialist

    Process Specialist

    Staffing • Seattle, WA, US
    [job_card.full_time]
    Location Seattle, WA Remote, Must Be Willing To Work Pst.Duration 6 Months + Job Description : Process Specialist And Documentation Expert. This Role Requires Close Coordination With Client Stakeh...[show_more]
    [last_updated.last_updated_30] • [promoted]