IT SpecialistMorgan Hunter Companies • Overland Park, KS, United States
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IT Specialist
Morgan Hunter Companies • Overland Park, KS, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Little to no prior IT support experience required-training provided Basic knowledge of Windows 11 and Microsoft 365 (O365) Strong communication, problem-solving, and customer service skills Ability to work on-site Monday through Friday Eagerness to learn, take initiative, and grow within the role Ability to manage multiple tasks and maintain organization in a fast-paced environment Coursework or certifications such as CompTIA A+ are a plus
Job Description
Tier 1 Help Desk Technician On-Site (In Office 5 Days / Week)
Direct-Hire / Full-Time
Overview :
We are seeking a motivated, entry-level Tier 1 Help Desk Technician to join our client's on-site support team. This is an excellent opportunity for someone with a strong work ethic, a positive attitude, and a desire to grow in the IT field. If you're a go-getter who wants to gain real-world experience while making a meaningful contribution, we want to hear from you!
Responsibilities :
- Provide first-level technical support to end users via in-person, phone, and email interactions
- Troubleshoot and resolve basic hardware and software issues
- Assist with user account setup, password resets, and permissions in Windows 11 and Microsoft 365
- Support installation, configuration, and maintenance of desktops, laptops, and peripheral devices
- Document support requests, solutions, and follow-up actions in the ticketing system
- Escalate complex technical issues to Tier 2 / 3 as needed
- Maintain a professional, customer-focused attitude and ensure timely resolution of support requests
- Contribute to continuous improvement of help desk processes and knowledge base articles
Qualifications :
Preferred (but not required) :
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