Client Services Program Manager

A company is looking for a Program Manager (Client Services).

Key Responsibilities

Ensure day-to-day customer satisfaction for assigned accounts and resolve issues

Communicate order status and manage returns and inquiries from recipients

Monitor customer programs for compliance with expectations and proof invoices for accuracy

Required Qualifications

Minimum of 3 years of customer service experience

Fluent in English and French

Proficient in Microsoft Office Suite, especially Word, Excel, and Outlook

Experience in collaborating with customers and various departments