Enterprise Program Manager

Enterprise Program Manager

In the Solution Deployment department at BD, matrixed teams plan and implement BD Pyxis Technologies, Alaris Infusion products, Parata, MedBank, PharmacyKeeper, and the entire MMS portfolio nationally. Implementation teams include resources from the Project Management Office, Regional Consulting & Installation teams as well as Technology & Engineering teams.

The Enterprise Program Manager partners with the BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for our customers. The Enterprise Program Manager is responsible for overseeing multiple concurrent BD implementation & services project teams (program) at strategic and complex customers. This position is also the BD leader that provides oversight of critical issue resolution for each installed MMS solutions. Their intimate knowledge of product life cycle as well as customer relationship is essential to providing the customer a leader for planning, implementation, service & support across all BD MMS Solutions. Home-based position with daily and up to 25 - 50% overnight regional travel. Candidates must live near a major airport anywhere in the U.S.

Major Job Responsibilities :

• Supports strategic direction of BD and provides support to the solution deployment & service teams
• Acts as the central point of contact for strategic & critical challenges, applying experience in problem-solving and decision-making approaches
• Demonstrates expertise of project management methodologies and relevant clinical and technical operational workflows
• Owns internal and customer program leadership and operational meetings; leads Customer Value Reviews and conducts program progress report outs
• Analyzes work effort and resources required across multiple projects to drive operational and implementation efficiencies
• Owns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution.
• Owns Field Action organization of BD and customer communication and execution
• Appropriately scales communication and escalation procedures with key BD and customer stakeholders
• Proactively facilitate internal communication, development & execution of mitigation plans to address program risks & issues
• Develops and reports regular program performance metrics to leadership & key stakeholders
• Cultivates strong relationships within BD and customer key stakeholders, is a trusted advisor
• Partners with the sales team to support opportunity curation
• Responsible for customer satisfaction (OSAT & NPS)
• Maintains strong industry and product knowledge
• Partners with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases
• Delivers deployment & upgrade roadmaps in partnership with BD Product Platform and Implementation Readiness teams to help prioritize customer enhancement requests for future product releases
• Partner with key BD stakeholders to support customer ease of doing business

Qualifications :

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For this position, BD offers a competitive compensation package along with the following benefits specific to this role :

Other Life Balance Programs :

Other Life Balance Programs :

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Primary Work Location : USA CA - San Diego Bldg A&B

Additional Locations : USA CA - Irvine Laguna Canyon, USA FL - Maitland, USA IL - Vernon Hills, USA IN - Plainfield, USA MA - Andover, USA MN - Minneapolis Medina Rd, USA NJ - Franklin Lakes, USA OH - Dublin - Metro Plc S, USA PA - Warrendale, USA TX - Austin