Credit / Collections Officer

This person will :

• Manage inbound and outbound collection calls
• Perform well in complex, high-volume, data entry, customer service, and problem-solving role
• Understand the end-to-end credit & collections processes and follows policies and procedures
• Respond to both external and internal customer inquiries in a professional manner
• Process, monitor and / or oversee transactional activities associated with area of support
• Respond to customer (external and internal) questions and inquiries in a professional manner
• Researches and analyzes data to identify & address root cause of exceptions
• Ensure operational and financial integrity within established corporate policies, procedures and controls