Service Coordination Admin

Mission

Support coordination department with various administrative tasks such as entering orders, tracking parts, scheduling maintenance work, and confirming scheduled appointments with customers. As well as assisting with coverage for when coordination is out.

Roles and Responsibilities

Service Scheduling Provide backup coverage for the Service Coordinator during absences or high volume periods, ensuring continuity in scheduling and communication. Assist territories with forward planning of maintenance work.

Service Administration Support the scheduling of service and maintenance work by entering orders and completing tasks in a timely manner. Secure and verify purchase orders for service work, confirming billing and shipping addresses with customers when necessary. Track and follow up on parts required for scheduled jobs to ensure timely service delivery. Report any scheduling conflicts or technician issues to the Service Manager promptly. Help manage and monitor work in progress to support efficient service operations.

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people / employees considered necessary to get the job done.

Perform other duties as assigned.

Experience

Minimum of two years of experience in a fast past environment

Education

High School diploma

Skills

Must be able to work independently and have excellent organizational, interpersonal, communication (verbal and written), problem-solving skills, daily prioritizing / reprioritizing, time management, & multitasking skills. Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service. Must be proficient in Microsoft Office, including Word and Excel, as well as in OneNote / SharePoint applications.

Supervisory Responsibility

None.

Benefits

• Excellent compensation package, including a flexible benefits plan, and generous 401(k) retirement plan
• Health insurance / Dental insurance / Vision insurance
• Competitive Paid time off
• Life & Disability insurance
• Salary range : $50,000-$58,000 based on knowledge, skills and experience; Geographically adjusted

In return, we offer

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . . .

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Atlas Copco office in West Springfield, MA.

Contact information : Talent Acquisition Team : Joseph Coleman

Diverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging. Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.

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