Medical Appointment Clerk

Medical Appointment Clerk

Coho Integrated Solutions is hiring a reliable and detail-oriented Medical Appointment Clerk to join our team in support of medical operations at the Medical Home Family Medicine / Primary Care Clinic at Sewells Point Clinic, Norfolk, VA. This position plays a vital role in ensuring the smooth and efficient delivery of medical support services in a high-performance military environment.

Responsibilities

• Schedules medical appointments from phone calls, secured messaging or other methods used for appointment requests in accordance with local appointing guidelines.
• Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• Maintains appointment schedules using a government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
• Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS); validates / updates basic patient demographic information. May be required to register patients not already in computer system, such as newborns.
• Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
• Call patients or respond to secure messaging requests as needed to schedule, reschedule, and / or cancel appointments.
• May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule / cancellations.
• Creates / delivers telephone messages (t-cons) to PCMs and / or clinic nurses using standard protocols and individual clinic guidelines.

Essential Job Requirements