Clinical Business Operations Representative 3 (H)

Current Employees :

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The Surgery department has an exciting opportunity for a Clinical Business Operations Representative 3 (H) position. The incumbent facilitates the prompt resolution of problems related to pre- and post-care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions to include answering incoming calls efficient management of patients and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 3 (H) assists patients in a courteous efficient and professional manner and ensures adherence to divisional and departmental service standards.

CORE JOB FUNCTIONS

Assists the department in managing expectations surrounding pre- and post-patient care.

Obtains or reviews all patient demographic information insurance information and referral numbers.

Reviews clinical records for completeness including authorization signatures missing data and other patient information.

Answers multiple telephones for the department : triages incoming calls responds to questions directs calls and documents messages in the appropriate software.

Greets visitors and callers handles their inquiries and directs them to the appropriate employee according to their needs.

Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.

Provides coverage for responsibilities of co-workers when assigned or as need arises.

Develops and promotes the use of effective methods of communicating with physicians managers peers trainees and staff on a regular basis.

Maintains confidentiality of all information.

Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

High school diploma or equivalent required

Minimum 2 years of relevant experience

DEPARTMENT ADDENDUM

Department Specific Functions

Answer incoming telephone calls by the 4th ring. Confirm appointments daily Call No Shows daily to reschedule their missed appointments Work on disposition notes to ensure return to clinic appointments have been made Review schedules to confirm appointments are scheduled in the correct slot. This allows for the new patient slots to be available for new patients. Rescheduling patients affected by PLR clinic closures Respond to secure chat messages sent by providers nurses and clinic personnel Schedule all patients for appointments with Dr. Kutlu Dr. Cubas Jennifer Parra APRN Mario Gomez APRN Noel Emmanuelli ND Margaret Gutierrez PhD RD Alina Miro RD. Shirley Gazabon PhD Add all patients in Bariatric Surgery journey to Exemplo. Add any visits comments etc. to track the patients progress Verify with insurances all patients for Bariatric Surgery coverage and Nutrition coverage. This is not done by CIV as not all policies have this coverage. Schedule patients for surgery Coordinate / schedule Anesthesia clearance PCP visits labs UGIs etc. Daily monitoring of patients scheduled Work up and schedule patients from the AMB Bariatric Surgery WQ referrals Work up and schedule patients from the AMB Metabolic WQ referrals Schedule patients from online appointment requests Assigned coordinator meets with the patient on their 1st visit with the surgeon to review the process obtain signatures schedule all future appointments. The Bariatric Surgery coordinator is the liaison between the patients providers and clinical team. This requires daily monitoring to ensure patients have had necessary visits work up etc completed before their Bariatric Surgery Provide patients with educational materials answer patient questions / concerns as well as ongoing support throughout the Bariatric Surgery journey. Work with patients that will use Care Credit for payment. Enter in Care Credit site. Work with Patient Access for posting in Epic. All self-pay payments are submitted to billing team for proper posting.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.

UHealth-University of Miami Health System South Floridas only university-based health system provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status : Full time

Employee Type : Staff

Required Experience :

Unclear Seniority

Key Skills

Disaster Recovery,Order Management System,SAFe,TOGAF,Business Management,White Papers,Investment Banking,Middleware,Project Management,Sharepoint,Order Fulfillment,Google Suite

Employment Type : Full-Time

Experience : years

Vacancy : 1