Associate Technical Analyst (Server / Application Admin - Home Medical Equipment Systems)

Description

JOB SUMMARY

The Associate Technical Analyst for Home Medical Equipment Systems provides critical technical support and maintenance for applications and infrastructure vital to our HME operations. This role ensures the reliable function of inventory management, billing, patient management, and dispatch systems, contributing to efficient service delivery and optimal patient care in the home setting. The successful candidate will perform server maintenance, troubleshoot application issues, and participate in the application lifecycle management process.

ESSENTIAL RESPONSIBILITIES

Work with more senior team members, customers, Technical Engineers, Software Engineers, Architects, and Capability Managers to assist in capturing capability needs and driving quality business solutions. Assist with the creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design.

Collaborate with cross-functional teams on technology development projects, contributing to various stages of the technology delivery lifecycle, leveraging diverse technology skills and perspectives to drive project success.

Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.

Ensure compliance with required standards and obtain all necessary approvals throughout the project lifecycle.

Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.

Other duties as assigned or requested.

EXPERIENCE

Required

Information Systems or Technology

Preferred

Lean / Six Sigma

Health Insurance or HealthcareIndustry

SKILLS

Basic Analytical Skills

Basic Problem-Solving

Basic Communication Skills

EDUCATION

Required

Bachelor’s degree in Business Administration, Business Management, Information Systems or related field or relevant experience and / or education as determined by the company in lieu of bachelor's degree.

Substitutions

None

Preferred

Master's degree in Business Administration, Business Management, Information Systems or related field

LICENSES or CERTIFICATIONS

Required

None

Preferred

Information Technology Infrastructure Library (ITIL)

The Open Framework Group (TOGAF)

Six Sigma

Project Management Professional (PMP)

Language (Other than English) :

None

Travel Requirement : 25% - 50%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Frequently

Works primarily out-of-the office selling products / services (sales employees)

Never

Physical work site required

No

Lifting : up to 10 pounds

Constantly

Lifting : 10 to 25 pounds

Occasionally

Lifting : 25 to 50 pounds

Rarely

Pay Range Minimum : $50,200.00

Pay Range Maximum : $91,200.00

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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