Site Reliability Engineering Manager

Site Reliability Engineering Manager

Over 7,500 companiesfrom scrappy startups to global brandsuse our platform to send billions of emails, push notifications, in-app messages, and SMS every day. We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood : Go, React, Ember, and AI help us ship fast and scale with confidence.

We're looking for a pragmatic, strategic Engineering Manager to lead our Site Reliability Engineering (SRE) team. This team is on the front lines of making sure our platform is reliable, developer-friendly, and ready for the next stage of growth. In this role, you'll balance today's needsstrengthening developer support, smoothing sharp edges in our platform, and ensuring production readinesswith tomorrow's opportunitiesdefining and leading the path toward a more scalable, resilient, and forward-looking system architecture.

What We Value

Ownership

You follow through on commitments and create clarity when things are murky. You're motivated by impactnot just intentionand you hold yourself and others accountable for outcomes.

Leaders Who Drive Impact

You empower your team to deliver meaningful value to customers. You balance high standards with empathy, creating an environment where growth and results thrive.

A Healthy Skepticism For "The Way Things Are Done"

You bring curiosity and rigor. Best practices matterbut never more than progress and continuous improvement.

As An Engineering Manager At Customer.io, You Will...

• Lead effective squad rituals and ensure production readiness through high-quality peer review, QA, documentation, deployment, logging, and monitoring practices
• Partner with engineers to ensure solutions are scalable, architecturally sound, flexible, and secure
• Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
• Provide timely, specific coaching and development opportunities for your direct reports
• Hire, onboard, and grow the right people to accomplish business objectives within your squad
• Build deep understanding of Customer.io's vision, products, and customers to drive meaningful engineering investigations and decisions
• Collaborate with other Engineering Managers and technical leaders to align on strategy and execution

We're Looking For Someone Who...

Compensation & Benefits

We believe in transparency. Starting salary for this role is $175,000 - $195,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

Our Process

No gotchas, no trick questionsjust a clear, human process designed to help both of us make an informed decision.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read and want to build software that makes communication better for everyoneapply now.