Customer Experience Project Manager

We need a dedicated and proactive lead to ensure the flawless execution and optimization of our client's complex brand CRM engagements.

This role requires total ownership of project lifecycles. You will be responsible for developing project plans, managing weekly status meetings, and collaborating with agencies and cross-functional teams to ensure timely achievement of brand objectives. A key focus is on continuously monitoring campaign performance, identifying optimization opportunities, and streamlining processes to enhance efficiency. You must maintain detailed project documentation, manage change requests, proactively identify and mitigate risks, and prepare quarterly audits and business reviews for leadership. Seek standardization and process improvement wherever possible.

Ready to lead high-impact CRM execution?

Requirements :

• Bachelor’s Degree in Business or Marketing or equivalent experience
• 3-5 years of experience of Database Marketing, CRM, Email, Digital, Direct Mail, 1 : 1 marketing experience
• Minimum of 3 years of hands-on work experience in client service, account or response management discipline
• Digital marketing or interactive agency experience is a plus
• Ability to lead multiple projects simultaneously in a fast-paced, dynamic environment.
• Excellent written, verbal, and interpersonal communication skills to effectively work with team members
• Analytical ability to identify optimization opportunities and program related issues
• Enthusiastic, solution-oriented attitude in accepting work / new challenges
• Excellent knowledge of Microsoft Office Software : Word, Excel, PowerPoint, and Outlook

If this sounds like a great fit, please send your resume to

For more information about Arrowmac and all of our jobs, please visit www.arrowmac.com