Technical Retention Specialist I

Essential Functions

Utilizes customer retention software to monitor new, current, and past accounts to implement account retention procedures, with an emphasis on obtaining business from and retaining new and restart accounts.

Identifies and tags cases accordingly prior to production.

Evaluates cases of technical concerns and communicates with dentists / office to resolve issues.

Works directly with production team regarding product quality and retention cases.

Maintains records of account retention progress within customer retention software module.

Assists with determining causes of sales decreases, and works to promote continued use of company services.

Makes and receives phone calls with the intent of promoting and / or selling Crown World products and / or services.

Provides customer support to dentists and Dental Service Organizations to resolve level 1 issues.

Works with technical advising and customer care teams on retention cases.

Substitutes technical advising positions as necessary.

Maintains a working knowledge of Crown World products and services offered.

Develops relationships with existing customers; presents viable options to satisfy customer needs and works to anticipate the customer's future needs.

Performs other related duties and projects as business needs require at direction of management.

Education and Experience :

High school diploma or equivalent.

Minimum of two (2) years of ACD experience and / or five (5) years of customer service or minimum three (3) years in a dental background (RDA, DA, CDT).

Pay Range : $21.00-$25.00p / hr.

Crown World embraces innovative digital processes and specialize in the production of esthetic, all-ceramic restorations such as BruxZir Solid Zirconia crowns & bridges.

This is a unique opportunity to get in on the ground floor of a company whose passion is its' employees. In addition to a supportive work environment and friendly corporate culture, Crown World offers full benefits (medical, dental, vision, 401K, paid time off, and holidays).

Crown World is an equal opportunity employer, including disability and veteran status.

Note to Current employees : Please apply through Employee Transfer Application to complete the transfer request form.