Customer Service Representative
- [job_card.full_time]
Join Our Team!
Benefits Start Day 1
Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.
Ready to reach your potential? It's time to look at Taylor.
Your Hours: Monday - Friday, 8:00am - 5:00pm ET
Your Opportunity:
Taylor Corporation is seeking a new Customer Service Representative to join their team at one of our facilities in either Hutchins, TX or Dayton, OH! In this position, you will play a big part in maintaining and growing our customers' satisfaction!
Work Authorization: To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.
Your Responsibilities:
Act as a direct point of contact for the customer
Answer customer questions or concerns via email, phone call, or chat
Troubleshoot problems as they occur and find solutions
Utilize Microsoft Excel to provide reporting and status updates to our customers
Host weekly meetings with the customers and their teams
Manage inventory data
Some phone queue management - customers call a hotline that goes directly to the support team
You Must Have:
High school diploma or its equivalent
2 years of customer service or customer support experience
Strong written and verbal communications skills
Ability to present and lead group meetings
Experience working with Microsoft programs, specifically Microsoft Excel
We Would Also Prefer:
High school education or above; 2 years of college preferred.
3 years of related/relevant experience.
DailyPay:
Watch our video to learn more!
https://www.youtube.com/watch?v=pdXOC8HM-NM
About Taylor Corporation
One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.
With more than 50 years of category expertise and 10,000 employees across multiple U.S. states and countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefits package including multiple health plan options, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
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