Customer Support Representative

A company is looking for a Freelance Customer Support Representative - US hours.

Key Responsibilities

Triage, answer, and solve incoming customer requests

Investigate, troubleshoot, and coordinate problems with internal stakeholders

Enhance and improve customer support quality and structures

Required Qualifications

Native level English proficiency; German is a plus

At least 2 years of experience in customer support roles in software companies

Strong drive to learn and grow in solving customer problems

Technical knowledge of marketing tools and social media

Advantageous to have a technical background or experience in tech support