Quality Engineering Manager

Quality Engineering Manager

SWIVEL is seeking a talented individual to lead our Quality Engineering efforts. This role involves strategic planning, team leadership, and hands-on technical expertise to ensure the delivery of high-quality software products. The ideal candidate will collaborate across teams, drive automation initiatives, and foster a culture of continuous improvement.

Why you'll love this role:

Are you a seasoned Quality Engineering Manager and ready to take the next step? Then this role is for you. You'll lead a team of talented engineers, shape the future of quality engineering, and have a direct impact on the reliability of products used by thousands of customers.

Essential duties include the following:

• Collaborate with the QE Director and senior leadership to implement automation strategies across teams.
• Mentor Quality Engineers to uphold high standards of product quality and drive quality expectations for releases.
• Monitor and manage daily operations of the software quality engineering team.
• Assign testing tasks and manage resource allocation effectively.
• Foster a culture of ownership, accountability, and continuous learning within the QE team.
• Support team members in their career growth through coaching, training, and development plans.
• Design, build, and maintain robust automation frameworks for UI, API, and Microservices testing.
• Develop custom test harnesses and tools to accelerate test execution when needed.
• Create and maintain manual and automated test scripts (Web, API, Microservices).
• Manage manual test cases within test management tools for effective maintenance.
• Maintain test data to support comprehensive test coverage, either through the application or directly via data sources.
• Design and implement both functional and non-functional test strategies, including load testing, accessibility, Contract Testing and visual testing.
• Monitor automation execution trends and ensure timely completion and maintenance of test suites.
• Test application features against functional and non-functional requirements.
• Understand and apply industry best practices in Agile testing, test automation, and performance testing.
• Ensure testing practices align with regulatory standards and compliance requirements (e.g., PCI-DSS, SOC 2, WCAG) where applicable.
• Work closely with Product Owners, Scrum Masters and development teams to understand product vision and goals.
• Act as a quality advocate across the organization, influencing engineering and product decisions to prioritize quality from ideation through delivery.
• Foster collaboration across engineering, database, integration, and customer support teams.
• Lead ongoing quality improvement initiatives through process and tool enhancements.
• Define and track KPIs such as defect leakage rate, test coverage, automation ROI, and release quality metrics to measure team impact.
• Develop, manage, and report Quality Assurance metrics to identify areas for performance improvement.
• This role may include other duties as assigned to support the overall success of the Quality Engineering team.

Serious candidates possess the minimum qualifications:

• Bachelor's degree in computer science or a related field from an accredited four-year college or university, or equivalent work experience.
• Minimum of seven (7) years of experience in software quality assurance, including direct experience in test suite automation strategy, tool implementation, and maintenance.
• Strong knowledge of Agile development practices and methodologies.
• Deep understanding of software testing methodologies including requirements traceability, defect management, defect analysis, injection/detection analysis, and defect remediation.
• Strong organizational, interpersonal, and verbal/written communication skills.
• Ability to effectively write and present business correspondence, reports, and technical documentation.
• Experience managing large, multi-platform testing efforts.
• Hands-on experience with tools such as Selenium or Playwright SoapUI, Postman, RestSharp, JMeter, AWS, and SQL.
• Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
• Familiarity with containerization and orchestration (Docker, Kubernetes).
• Experience with observability tools (e.g., Grafana, Datadog) for monitoring test environments.
• Experience with performance testing tools and accessibility standards.
• Familiarity with cloud platforms (AWS).
• Knowledge of test data management and synthetic data generation.
• Experience in the Payments domain is a strong plus.

SWBC offers:

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program

*Based upon employee eligibility

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.