Outreach Specialist (SEPTA Program)

External Description

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put our heart and soul into everything we do.

We are seeking Outreach Specialist to join our team in our Philadelphia, PA location. This role is 90% community based at different SEPTA stations across the system.

This posting is for full-time, first shift Monday - Friday 5:00am - 1:00pm.

The Outreach Specialist works as part of a team working at specific SEPTA stations across the system. This role is the first point of contact for individuals and should provide information, guidance, and other support as individuals navigate the behavioral health services in the city of Philadelphia.

Earn $!

Position Details

• Influences clients in the community as a part of the outreach team.
• Always maintain situational awareness and use de-escalation strategies to maintain a calm and welcoming environment, conducting individual interventions as needed.
• Assists individuals with building social skills in the community that will enhance quality of life.
• Assists individuals in developing empowerment skills through education and self-advocacy.
• Offers a non-judgmental forum for listening and providing empathy for the struggles of individuals.
• Uses personal experiences to develop meaningful and trusting relationships with participants, acting as a mentor to help participants actively create the lifestyle they desire through exploration and discussion of their goals.
• Actively reaches out to particularly vulnerable individuals who come in for hospitality services but are hesitant to engage in additional resources offered, collaborating with fellow staff throughout the process.
• Informs consumers about community and natural supports and how to utilize these in the recovery process.
• Ability to educate and encourage resistant PIRs to participate in treatment options.
• Makes placement for homeless individuals including shelters, cafes, safe havens or treatment options.
• Keeps updated files and documentation regarding engagements and referrals.

Benefits

Merakey offers medical, dental - vision insurance plans, competitive compensation plans and more!

• DailyPay
• Work/Life Balance
• Flexible Schedules
• Cell Phone Discount Plans
• Employee Referral Bonuses
• Tuition Reimbursement
• Membership

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

Requirements

The ideal candidate will possess the following qualifications:

• High School diploma or general education degree (GED) with at least two years behavioral health experience and experience working with the homeless or those with substance use disorders.
• Must possess computer skills to perform job duties including but not limited to desktop computing, email, time sheet management, and electronic health records, using Microsoft Office and Google Applications, and other relevant software.
• Ability to enter data on a mobile handheld device while in the field.
• Must have knowledge and an understanding of recovery principles and recovery driven service system.
• Ability to establish professional relationships with peers.
• Knowledge and experience working within Philadelphia forensic system and Homeless Management Information System (HMIS) preferred.
• Peer Specialist Certification Preferred.