Technical Customer Service Representative

A company is looking for a Technical Customer Service representative.

Key Responsibilities

Troubleshoot, research, isolate, and resolve information system issues

Identify and escalate customer issues as per established protocols

Provide technical assistance to customers using knowledge of information systems products and services

Required Qualifications

1-3 years of experience in Customer Service and / or Technical Support

High School Diploma (or equivalent) with a willingness to learn through on-the-job training

Experience in using or supporting Microsoft Windows and PC hardware and software

Strong work ethic with the ability to meet quality, productivity, and attendance metrics

High level of professionalism with a focus on customer satisfaction