Bilingual Customer Care Specialist (Texas Only)

Job Description

Job Description

Customer Support Representative

Make a difference for customers—and the planet.

Join our Customer Support team and help people navigate energy‑efficiency programs, resolve questions, and get the support they need. If you’re a calm problem‑solver who loves helping others and thrives in a fast‑paced environment, we’d love to meet you.

What you’ll do

• Handle inbound calls with empathy and efficiency; document all interactions in our systems.
• Work across multiple phone lines and applications ; transfer and route calls as needed.
• Promote energy‑efficiency programs and identify eligibility for customers.
• Resolve inquiries about products, services, billing, applications, and rebate checks.
• Follow up on unresolved issues to ensure timely, accurate outcomes.
• Support the team —assist Program Managers, Energy Engineers, and Energy Advisors.
• Communicate across channels (phone, email, chat / alternative media) to meet customers where they are.
• Schedule appointments, conduct surveys, and share program offerings with qualifying customers.
• Log data meticulously to maintain an up‑to‑date customer database.
• Contribute to continuous improvement by offering recommendations to address complaints and enhance service.
• Show up reliably —attendance and punctuality are essential.

What you bring

Nice to have

Schedule & work environment

Why you’ll love working here

Job Type & Location

This is a Contract to Hire position based out of San Antonio, TX.

Pay and Benefits

The pay range for this position is $19.00 - $21.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Dec 18, 2025.

h4>

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.